asked general questions about how you would deal with customers in various scenarios, positive and negative. and then do an example call with the interviewer from start to finish, then various personal questions
Application
I applied through university. The process took 4 weeks. I interviewed at Apple in Dec 2014
Interview
The hiring and interview process was very straightforward and relaxed. During the process, they basically want to see how well you can navigate through Apple products and their different devices, as well as how personable you are so that they can get a sense of how you will handle different situations with different clients.
Normal behavioral questions interview. Was mostly a conversation and previous experiences that could help with the position. Tell me about a time where... etc. Interviewers were very nice and it was a good experience.
Asked about prior work, current schedule, knowledge regarding subject matter. I didn't get into any informational interview questions until the third interview. The first two interviews were practically all formal greetings and making sure there aren't schedule or schooling conflicts.
Interview questions [1]
Question 1
How capable is your at home environment of catering to an advisor work position