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      Customer Care Specialist I Interview

      Sep 1, 2025
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Other Customer Care Specialist I interview reviews for AppFolio

      Customer Care Specialist I Interview

      Jul 1, 2024
      Anonymous interview candidate
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 3 weeks. I interviewed at AppFolio in Aug 2025

      Interview

      Multiple steps , but very clear what they are and when you can expect to hear back. The interviewers make scheduling convenient by using GoodTime to match your availability with the managers. After a time is found, you get an email confirmation and zoom meeting details. I respect that the interviewers take their time to ask questions but also explain the job position and training schedule of what to expect if you get hired.

      Interview questions [1]

      Question 1

      Situational questions about how I would handle stressed customers
      Answer question
      avatar
      AppFolio response
      9mo
      We are so pleased to hear this - thank you for sharing, and welcome to the AppFolio team!

      Application

      I applied online. The process took 3 weeks. I interviewed at AppFolio in May 2024

      Interview

      There was 1 initial screening call with a recruiter then were four interviews held in 2 different days. They were all with a manager and they were 30 minutes long each asking you about your experience related to the position. They provide you a document that provides information, expectations and company values regarding the position.

      Interview questions [1]

      Question 1

      Not the exact words they use but they ask you specific examples or situations that you would handle customers, that you exemplified certain skills and qualities that relate to the position.
      Answer question
      1
      avatar
      AppFolio response
      1y
      Thank you for taking time to share your experience with us. We're glad to hear it was a positive one. We encourage all candidates to keep an eye out for additional opportunities with us. Best of luck to you.

      Customer Care Specialist Interview

      Jul 10, 2024
      Anonymous employee
      Goleta, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at AppFolio (Goleta, CA) in Mar 2024

      Interview

      Started with Recruiter call, followed up with a manager call, then 3x1:1s calls with team managers and Specialist. Typical interview questions. Took about a month to get through interviews and to offer/acceptance, and another month to start date.

      Interview questions [1]

      Question 1

      How do you balance multiple projects?
      Answer question
      avatar
      AppFolio response
      1y
      Thank you for sharing, and welcome to the AppFolio team!