Skip to contentSkip to footer
  • Community
  • Jobs
  • Companies
  • Salaries
  • For employers
      Notifications

      Loading...

      Elevate your career

      Discover your earning potential, land dream jobs, and share work-life insights anonymously.

      employer cover photo
      employer logo
      employer logo

      AppFolio

      Engaged employer

      About
      Reviews
      Pay and benefits
      Jobs
      Interviews
      Interviews
      Related searches: AppFolio reviews | AppFolio jobs | AppFolio salaries | AppFolio benefits
      AppFolio interviewsAppFolio Associate Customer Care Representative interviewsAppFolio interview


      Glassdoor

      • About / Press
      • Awards
      • Blog
      • Research
      • Contact Us
      • Guides

      Employers

      • Free Employer Account
      • Employer Centre
      • Employers Blog

      Information

      • Help
      • Guidelines
      • Terms of Use
      • Privacy and Ad Choices
      • Do Not Sell Or Share My Information
      • Cookie Consent Tool
      • Security

      Work With Us

      • Advertisers
      • Careers
      Download the App

      • Browse by:
      • Companies
      • Jobs
      • Locations
      • Communities
      • Recent posts

      Copyright © 2008-2026. Glassdoor LLC. "Glassdoor," "Worklife Pro," "Bowls" and logo are proprietary trademarks of Glassdoor LLC.

      Company Bowl sample

      Want the inside scoop on your own company?

      Check out your Company Bowl for anonymous work chats.

      Bowls

      Get actionable career advice tailored to you by joining more bowls.

      Followed companies

      Stay ahead in opportunities and insider tips by following your dream companies.

      Job searches

      Get personalised job recommendations and updates by starting your searches.

      Top companies for "Compensation and Benefits" near you

      avatar
      Intuit
      4.4★Compensation and benefits
      avatar
      Lightspeed
      3.6★Compensation and benefits
      avatar
      Motorola Solutions
      3.9★Compensation and benefits
      avatar
      Adobe
      4.1★Compensation and benefits

      Associate Customer Care Representative Interview

      Feb 25, 2022
      Anonymous employee
      Santa Barbara, CA

      Other Associate Customer Care Representative interview reviews for AppFolio

      Associate Customer Care Representative Interview

      Apr 13, 2022
      Anonymous employee
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at AppFolio in Apr 2022

      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 3 weeks. I interviewed at AppFolio (Santa Barbara, CA) in Feb 2022

      Interview

      The interview process for me was great! I have 3 interviews increasing in length in 30 min increments starting with a 30 min call. The interviews went well and appfolio was AMAZING at response time! I never felt in the dark or unsure of where the process was heading.

      Interview questions [1]

      Question 1

      Where do you see yourself developing with this position?
      Answer question
      avatar
      AppFolio response
      4y
      Welcome to the team! We're glad to hear that you had a positive experience and that you felt informed of the process throughout – we want all candidates to feel welcome and experience our culture first-hand. Thank you for your review and we are excited to work with you!

      Interview

      I applied one week and was contacted by an internal recruiter the following week. I had a preliminary interview with the recruiter and was told I would be passed to the next interview round. The recruiter was very communicative and explained the process very well. The 2nd interview was with the Director of the Customer Care Department. I was told at the end of that interview that I was invited to the 3rd and final round of interviews. For that interview, I was with 2 Managers of the Payment Support Team as well as had a 15-minute shadow with a current Associate. This interview was conducted on a Friday afternoon and I was told I would be informed the following Monday. The interviews were very relaxed and everyone was very welcoming. The only wish I had was not to be left hanging on a Friday afternoon.

      Interview questions [1]

      Question 1

      When was a time you were excited or proud of the work you did?
      1 Answer
      avatar
      AppFolio response
      4y
      We appreciate that you took the time to share your feedback with us- we find feedback extremely valuable. Thank you for sharing and welcome aboard to the AppFolio team!