I applied through an employee referral. I interviewed at American Airlines (Chicago, IL) in Jan 2023
Interview
Short and easy. Lots of questions and scenarios to make sure you’re prepared for the job at hand. Including disgruntled travelers and their baggage. You have to be on top of TSA guidelines and familiar with the job requirements. I’d also brush up on company motto and mission statement
Interview questions [1]
Question 1
Situational questions , stress management, re-directing and deescalating