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      American Airlines

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      Customer Service Manager Interview

      Apr 18, 2013
      Anonymous interview candidate
      John F Kennedy Airport, NY
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 2 months. I interviewed at American Airlines (John F Kennedy Airport, NY) in Apr 2013

      Interview

      It took two months to get called in for the interview from the time I applied. The interview with was by far the worst and most unprofessional interview I've ever attended. First, the position was incorrectly labeled, it should have been labeled as Ramp Manager not Customer Service Manager. Second, I was interviewed in front of two other candidates at the same time, the interviewers never had a chance to really get to know each candidate on a personal level and find out what each individual had to offer and what they are actually bringing into the company from their education and past experience. Third, the interview questions were so irrelevant pertaining to the position I applied for that It was obvious they obtained these questions by Googling "HR Interview questions". Fourth, they even told us during the interview that our jobs weren't guaranteed due to the merger with US Air and the restructuring. Now I'm really not surprised why they filed for bankruptcy.

      Interview questions [1]

      Question 1

      Please provide me an experience or situation in your previous union job where an employee was terminated due to company theft.
      1 Answer
      1

      Other Customer Service Manager interview reviews for American Airlines

      Customer Service Manager Interview

      Aug 19, 2022
      Anonymous interview candidate
      Rio de Janeiro
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at American Airlines (Rio de Janeiro) in Jul 2022

      Interview

      Candidatura feita através do Linkedin, ligação para marcar a entrevista que foi presencial. Após a entrevista 2 a 3 semanas para o feedback que foi feito dentro do prazo. (Feedback via mensagem do site)

      Interview questions [1]

      Question 1

      Como você enxerga a a gestão de pessoas
      Answer question

      Customer Service Manager Interview

      Mar 19, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      The process took 5 weeks. I interviewed at American Airlines

      Interview

      They already know who they want. They post for no reason with no intention to promote from within. 55k for working 18 hour shifts of terrible airplane management. On top fo that very little flexibility to work other times.

      Interview questions [1]

      Question 1

      Name a time you had to make due with limited resources?
      Answer question
      1

      Customer Service Manager Interview

      May 7, 2022
      Anonymous interview candidate
      Washington, DC
      Declined offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 3 days. I interviewed at American Airlines (Washington, DC) in Sep 2021

      Interview

      I had the opportunity to meet a great team of interviewers. More than an interview, it was simply a great back and forth conversation. They were very excited to listen to my experience.

      Interview questions [1]

      Question 1

      Why do I want the job?
      1 Answer