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      American Airlines

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      Reservation Representative Interview

      Jul 16, 2012
      Anonymous employee
      Fort Worth, TX

      Other Reservation Representative interview reviews for American Airlines

      Reservations Representative Interview

      Feb 16, 2025
      Anonymous interview candidate
      Buenos Aires
      No offer
      Accepted offer
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at American Airlines (Fort Worth, TX) in Jul 2012

      Interview

      I applied online and received an email the next day stating I progressed to the next step. I was directed to go online and make sure my profile was up to date. I received a call from a 3rd party referred to as Talent Services about a week later to schedule a phone interview, which consisted of a panel of 2 interviewers and 5 others to be interviewed. We were asked 5 questions in an alternating order for each question. Afterwards we were free to ask any questions. That was on a Friday and I received a call the following Tuesday, along with an email offering me a position. The total process was about 2 weeks.

      Interview questions [3]

      Question 1

      Describe yourself, tell us what you think service excellence is in the airline industry, and how can you bring that to the company? ( yes...they cheated..that was actually 3 questions!)
      Answer question

      Question 2

      Tell us about a time you had a difficult or unhappy customer and how you remedied the situation.
      Answer question

      Question 3

      After reading the job overview that was sent via email prior to the interview, what do you like and dislike about the position?
      Answer question
      26
      Neutral experience
      Average interview

      Application

      I interviewed at American Airlines (Buenos Aires)

      Interview

      Primero tuve una entreviste virtual en la que aparecen 5 preguntas y de a una hay que ir contestando, se graba automáticamente. Después me llamaron a una entrevista individual y me toaron un examen de gramática en español.

      Interview questions [1]

      Question 1

      Porque elegí American Airlines? Experiencia previa. Qué me destaca dentro de los otros candicatos?
      Answer question

      Reservation Representative Interview

      Sep 10, 2022
      Anonymous interview candidate
      Ciudad de Mexico
      No offer
      Negative experience
      Easy interview

      Application

      I applied online. The process took 12 months. I interviewed at American Airlines (Ciudad de Mexico) in Sep 2022

      Interview

      Long and a waste of time. It's a 6 hour interview, there is nothing fun about it. The ppt they use are like from the 90's and first it's the presentation of the company, after that you would be ask if you want to continue. Then a video interview, then a psychometric test, HTP which is very common and not useful. Last you get to have an oral interview and then a background check that could go very good or bad, either way the process for the position for a very low salary is not worth it.

      Interview questions [1]

      Question 1

      If you were an animal, which one would you be and why?, and this is just one of the worst questions you get to answer to the HR team.
      1 Answer
      1

      Reservations Representative Interview

      Apr 11, 2022
      Anonymous employee
      New York, NY
      Accepted offer
      Positive experience
      Average interview

      Application

      The process took 3 months. I interviewed at American Airlines (New York, NY)

      Interview

      I applied oline, I did an assessment online immediately after. I was then contacted for a six person panel interview. I was then invited to do a video Interview then an in person one on one. After the one on one I got a CJO. The entire process from application to start date took about six months.

      Interview questions [1]

      Question 1

      Tell me about a time you had to explain something complexed.
      Answer question
      1