I applied online. The process took 4 weeks. I interviewed at American Airlines (Seattle, WA) in Sep 2016
Interview
The virtual phone interview was very straight forward with basic interview Q's. You can correct and re-record your answers until you feel good about them.
The F2F interview was panel style with two candidates and two interviewers. The interviewers were very amicable and also asked straightforward interview Q's.
Interview questions [1]
Question 1
Tell us about a time when a customer was not happy and how you handled the situation.