I applied online. The process took 3 months. I interviewed at American Airlines (Fort Worth, TX) in Dec 2015
Interview
The hiring process was fairly quick. I completed on online application, was called and did an online interview. They wanted to hear my professional speaking voice. I received and email for an interview date and city codes that I needed to learn. Took the city code assessment, then had a one on one interview, in which I was offered the job.
I applied in-person. I interviewed at American Airlines (Euless, TX)
Interview
I found the group interviews to be fun. Personality profiles were discovered through computer-based assessments. Your sales technique was tested in a group mock sales setting. Then a one-on-one personal interview. I apparently aced it and was offered a position the same day.
There was process of 3 interviews during recruitment and I received my offer within 1 week. The interview process was somewhat simple and most questions were customer service based. The last interview was a one on one with the general manager.
Interview questions [1]
Question 1
Tell me about a time you dealt with a difficult customer and how you overcame that situation
I applied online. I interviewed at American Airlines (Winston-Salem, NC)
Interview
multiple stage interview but pretty easy. airport codes test where a good number of applicants were vetted by failing. it seemed if you passed the codes test you moved on. During training there are a bunch of tests that you have to pass to move forward. lengthy but not a difficult process.
Interview questions [1]
Question 1
Describe a difficult work situation and how you handled it