its divided into two itinital phone calls with both recruiter and the hiring Manager and then a Panel of 4 people. The two initial phone calls are a typical example of a hiring interview revolvoing around past experieces, motivations and skills. However, the panel tends to be a little more difficult as it goes further in details. The star method is used to analyse how you acted in specific situations and, hence, how you are most likley to react in similar future situations.

The interview consisted of four rounds starting with a GD, then a skills interview, an interview with a Customer Service Team Manager and then an interview with the Operations Manager