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      Advanced Technical Support Representative Interview

      Dec 28, 2020
      Anonymous employee
      Accepted offer
      Positive experience

      Other Advanced Technical Support Representative interview reviews for AT&T

      Advanced Technical Support Representative Interview

      Nov 9, 2018
      Anonymous employee
      Orlando, FL
      Accepted offer
      Average interview

      Application

      I applied online. I interviewed at AT&T

      Interview

      After applying, you take an online assessment. The assessment was not difficult, they are looking for quick responses and memory issues. The interview itself was relatively straight forward. It was done over video conference. The interviewer asked typical interview questions. There were a few role play questions, too.

      Interview questions [1]

      Question 1

      Tell me about at time you had a difficult customer and how did you handle it? Be specific.
      Answer question
      Positive experience
      Easy interview

      Application

      I applied online. The process took 1 week. I interviewed at AT&T (Orlando, FL) in Nov 2018

      Interview

      Applied online, Immediately sent an assessment with personality questions and mini games to see how well you can multi task. If you pass next is a video interview where you record your response to a set of 7 questions, if you pass that aswell next step is a one hour 1 on 1 interview. Heard back about an hour later, offer contingent only if you pass background check and 5 panel urine test.

      Interview questions [1]

      Question 1

      What’s your availability?
      Answer question

      Advanced Technical Support Representative Interview

      Dec 6, 2019
      Anonymous employee
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I applied online. The process took 5 weeks. I interviewed at AT&T in Nov 2018

      Interview

      Interview in small room followed by quick call roleplay. Though company claims to be glbt friendly, interviewer was adamant about my not using my chosen name during roleplay, insisting I'd have to go by my dead name.

      Interview questions [1]

      Question 1

      What experience I had with technology
      Answer question