Yell Reviews | Glassdoor.ca

Yell Reviews

Updated 14 December, 2017
271 reviews

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4.4
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Approve of CEO
Yell UK CEO Richard Hanscott
Richard Hanscott
162 Ratings

271 Employee Reviews

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Pros
  • Good transport links to office; advocates for work/life balance (in 21 reviews)

  • Really good company to work for and really flexible working hours (in 18 reviews)

Cons
  • No work life balance and lots of management transfers (in 8 reviews)

  • You work long hours, the market constantly changes and you are expected to keep apace with market changes (in 14 reviews)

More Pros and Cons

  1. "Poor, high pressure from management very little support. Also ask new starts to put positive review on here week1."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Digital Account Manager in Field, BC
    Former Employee - Digital Account Manager in Field, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yell full-time (Less than a year)

    Pros

    Decent salary good earning potential however the money is not worth the long hours and pressure better jobs with good work life balance....

    Cons

    High pressure all the time, long hours never able to switch off. Lots of customer complaints which are left to you to pick up even if not you who caused the complaint and still expected to bring in massive targets.

    Advice to Management

    Be realistic support staff rather than using pressure tactics.


  2. "Professional Company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Sales Executive in Swansea, Wales (UK)
    Current Employee - Digital Sales Executive in Swansea, Wales (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Highly professional company with a great Infrastructure and benefits.

    Cons

    Can be long working hours.

    Advice to Management

    Keep up the good work!


  3. "Very good company to work for. Would recommend to anyone."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Senior Account Manager in Telford, England (UK)
    Current Employee - Senior Account Manager in Telford, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (More than 5 years)

    Pros

    The work life balance is very good and you have the chance to earn as much as you want if you are willing to go the extra mile.

    Cons

    No real cons working here. Some processes are frustrating but nothing that's a real "con" I can't think of any real cons.

    Advice to Management

    Keep up the good work. The management structure is brilliant and everyone has an open door policy and are more than approachable.


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  5. "I have been working at Yell full-time"

    StarStarStarStarStar
    • Work/Life Balance
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Approves of CEO

    I have been working at Yell full-time (More than 5 years)

    Pros

    The managers, the environment, bonus & leave early on Fridays.

    Cons

    Targets some times too high


  6. "Great Place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Digital Marketing Manager in Birmingham, England (UK)
    Current Employee - Digital Marketing Manager in Birmingham, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Yell full-time (More than a year)

    Pros

    The managers, the environment, bonus & leave early on Fridays.

    Cons

    The thought of not hitting target.

    Advice to Management

    Great environment, Martin is a great department manager! Keep it up.

    Yell Response

    10 Dec, 2017 – Head of Customer Onboarding

    Thank you for the review, we are pleased to hear that you feel this is a great place to work and we will pass on your feedback to Martin.


  7. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Manager in Reading, England (UK)
    Current Employee - Manager in Reading, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    Great people, decent pay and good work/life balance.

    Cons

    The apatite to improve quickly leads to things being rushed.

    Advice to Management

    Have a clear plan for the year and don't underestimate effort and time required to deliver.


  8. "Sinking Ship"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Product Support Specialist in Reading, England (UK)
    Former Employee - Product Support Specialist in Reading, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at Yell full-time (More than a year)

    Pros

    Yell is a good for getting experience which will help you get your next job
    Easy to move to different departments
    Friendly people
    You finish work promptly and rarely go home thinking about it

    Cons

    Alot of redundancies followed by hiring more people
    Not really progression chances, you can only move sideways mostly
    Can be very cliquey. Mostly between managers

    Advice to Management

    Pay more attention to your staff


  9. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (More than 10 years)

    Pros

    Leadership focus people pay challenges

    Cons

    Happy with everything. Great place to work.

    Advice to Management

    Keep up the hard work and support


  10. "South London Premise"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Premise in London, England (UK)
    Current Employee - Premise in London, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Yell full-time (Less than a year)

    Pros

    I am so happy in my role. The company is the best to work for, my team are truley wonderful, and my manager is an expert at what she does.

    Love it here!!

    Cons

    Long hours, but this is so that you are prepared for every call and understand each business fully. Making you the 'Top Gun' standard that Yell expect.

    Yell Response

    10 Dec, 2017 – Head of Customer Onboarding

    Thank you for the review, it’s great to hear that you are enjoying your role with us and that you have a wonderful team and Manager. We understand that at times the working hours can be long but as... More


  11. "Web Support Specialist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at Yell full-time (More than 3 years)

    Pros

    Higher pay than other employers

    Cons

    No work life balance and lots of management transfers

    Yell Response

    10 Dec, 2017 – Head of Customer Onboarding

    Hi,

    Thank you for the review, it isn’t clear from the review when you left the business, but we are pleased to hear that your experience was a positive one.

    In terms of your feedback one of... More


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