Mission: Helping a million businesses be found, chosen and trusted by more customers online by 2020.
I worked at Yell full-time (Less than a year)
Decent salary good earning potential however the money is not worth the long hours and pressure better jobs with good work life balance....
High pressure all the time, long hours never able to switch off. Lots of customer complaints which are left to you to pick up even if not you who caused the complaint and still expected to bring in massive targets.
Advice to Management
Be realistic support staff rather than using pressure tactics.
I applied through a recruiter. I interviewed at Yell (Birmingham, England (UK)).
Was an extremely relaxed and pleasant interview. It was more like a friendly chat with no annoying corporate stereotypical interview questions. Most probably because both interviews were done by managers rather than HR people.