WestJet Reviews

Updated May 11, 2021

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4.1
78%
Recommend to a Friend
79%
Approve of CEO
WestJet President and Chief Executive Officer Edward Sims
Edward Sims
218 Ratings
Pros
  • "The flight benefits are amazing(in 101 reviews)

  • "Fantastic travel benefits, Profit sharing(in 53 reviews)

  • Cons
  • "Shift work and very early start times(in 22 reviews)

  • "Unionized, low pay, limited opportunities for promotion(in 19 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Former Employee

      Great Airline to work for

      May 8, 2021 - Flight Attendant in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - flexible schedule, hours - Opportunity to pick up overtime

      Cons

      - work/life balance can be hard

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    2. 1.0
      Former Employee, more than 1 year

      Run Fast, Run Far, Don't Look Back

      Apr 12, 2021 - Contact Center Representative 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      If you like working long hours with no thanks at barely above minimum wage with them nickel and diming you, working the graveyard shift, and dealing with managers and "guests" so incompetent, unpleasant, and entitled they put the average Park Avenue socialite to shame, yeah, it's great.

      Cons

      Literally everything. They pretend to be a "family." Their slogan "Owners care," isn't true anymore. Westjet employees are no longer owners. They don't treat you with any respect, put gag orders on everyone when they do something wrong, threaten you when you speak up, etc. Long hours, terrible pay. Guests are awful and entitled. 9what do you expect from a budget airline that pretends to be more than it is) Management is incompetent at best and willfully negligent at worse. I developed mental health issues so bad I almost died while I was working here. Negligible support. Insurance and EAP are a joke. Their favorite tactic is guilting employees into doing more for less. If you work there, keep track of your hours. They WILL short you. Flight benefits are useless considering most flights are full. Just, don't work here.

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      1 person found this review helpful
    3. 5.0
      Current Employee

      Great company to work for

      May 3, 2021 - Inbound Call Center Customer Service Representative in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * work from home. * flexible shifts to trade, give away or pick up. * doing the right thing for the guest with balancing the needs of the business and allowing the agents empowerment to have a one call resolution. * company benefits.

      Cons

      * currently slow due to covid-19 travel restrictions

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    4. 5.0
      Former Employee, more than 5 years

      Great Company

      May 7, 2021 - CSA Lowes 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, exciting learning opportunity

      Cons

      Schedule based on seniority and changes every 6 weeks

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    5. 5.0
      Former Employee

      Awesome

      May 3, 2021 - CSA - Customer Service Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great company, great culture, great perks

      Cons

      Low salary, not much room for advancement

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    6. 2.0
      Former Employee, more than 8 years

      Was better in the past

      May 11, 2021 - Senior User Experience/UI Designer in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Travel benefits are great, but in COVID times doesn't really matter

      Cons

      management is out of touch

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    7. 4.0
      Former Employee, more than 3 years

      good company

      May 11, 2021 - Customer Service Agent 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      good company benefit - flight benefit is pretty sweet

      Cons

      sometimes you were forced to work overtime

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    8. 5.0
      Former Employee

      Great company

      Apr 26, 2021 - CSA - Customer Service Associate in Regina, SK
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fun environment and culture People are happy to go to work

      Cons

      Went into contracting positions at my base

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    9. 4.0
      Current Employee, more than 5 years

      Greta Job

      May 6, 2021 - Cabin Crew Member in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pay, Sked flexibility, layovers, flying benefits, Company Benefits (Profit Sharing, insurance)

      Cons

      Seniority Based, Chances of working holidays are high, long days, time zone changes, can mess up your sleep.

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    10. 5.0
      Former Employee, less than 1 year

      Excellent place to work

      Apr 21, 2021 - Flight Attendant in Calgary, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      culture, travel, benefits, great coworkers, valued employees

      Cons

      hours, low pay, work life balance

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    Viewing 1 - 10 of 675 Reviews

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