WestJet Interview Questions | Glassdoor.ca

WestJet Interview Questions

Interviews at WestJet

172 Interview Reviews

Experience

Experience
74%
13%
13%

Getting an Interview

Getting an Interview
89%
5%
2%
2
1
1

Difficulty

2.8
Average

Difficulty

Hard
Average
Easy
  1. Helpful (12)  

    Accepted Offer
    Positive Experience
    Average Interview

    Application

    I applied online. I interviewed at WestJet.

    Interview

    Was pretty easy just be yourself polite courteous the whole process took two weeks. I applied and sent my resume online they did a telephone interview and then a face to face and a week later I was contacted.

    Interview Questions


  2. Helpful (6)  

    Customer Service Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience
    Difficult Interview

    Application

    I applied online. I interviewed at WestJet.

    Interview

    Group interview with games like memorization, role play and individual interviews. Didn't enjoy the group dynamic of 30 people. It felt fake as some were obviously chosen to meet their employment equity mandate but likely they already had who they knew they were going to hire in the room.

    Interview Questions

  3.  

    Trainee Interview

    Anonymous Employee
    Accepted Offer
    Negative Experience
    Easy Interview

    Application

    I applied online. I interviewed at WestJet.

    Interview

    she was very nice and I wish there were more like her in the training dept. Unfortunately when I was there for a few weeks of training, some were nice, others were military like.

    Interview Questions

    • what did you do to prepare for this interview   1 Answer

  4. Helpful (15)  

    Customer Service Manager Interview

    Anonymous Interview Candidate
    No Offer
    Negative Experience

    Interview

    The hiring process was not very professional. The interviewers ended up bickering with each other. A full out gossip fest. I was not impressed. They were very confusing and kept wanting me to submit different answers for the same questions. Trying to show favoritism between the two. I would suggest that they correlate and make sure that the interviewers are in sync with each other before they start the interview process.

    Interview Questions

    • What would you do if you had to make a citizen's arrest??   1 Answer

  5.  

    Accepted Offer
    Positive Experience
    Difficult Interview

    Application

    I applied online. I interviewed at WestJet.

    Interview

    Two step interview process including video interview using HireVue platform and then an in-person interview including a criminal background check. Most challenging and thought provoking interview I have experienced. You can tell they really are looking for quality talent and value their company and employees.

    Interview Questions

    • What was a situation you had with a customer where you knew you did not serve them correctly. How did you correct their experience to retain their loyalty?   Answer Question

  6. Helpful (1)  

    SSA Interview

    Anonymous Employee
    Accepted Offer
    Neutral Experience

    Interview

    Long. Applied in February, hired by May. Really dragged their feet getting everything set up. Video interviews and phone interviews primarily. One big meeting to discuss what the parameters of the job are

    Interview Questions


  7.  

    Sales and Service Interview

    Anonymous Interview Candidate
    Declined Offer
    Neutral Experience

    Interview

    Easy and simple. Do video interview. Then come for group interview and one on one interview at the campus. Very straightforward and simple. Would apply for diff position in future.

    Interview Questions

  8.  

    Cargo Sales Agent Interview

    Anonymous Interview Candidate
    No Offer
    Positive Experience
    Average Interview

    Application

    I applied online. The process took 3 days. I interviewed at WestJet in December 2019.

    Interview

    I was given 7 questions to answer through an app on my IPAD. I was able to prepare as it was a video interview. I was given 30 seconds to prepare to answer and then a minute to answer the questions.

    Interview Questions

    • Skills, listening ability. How did you wow someone in your previous job..etc.   1 Answer

  9.  

    Senior Systems Analyst Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Negative Experience
    Average Interview

    Application

    I applied online. I interviewed at WestJet (Toronto, ON) in November 2019.

    Interview

    An video interview with common HR or Behavioral questions , An video interview with respective hiring manager for which i faced lots of non technical questions and common technical questions

    Interview Questions


  10.  

    Performance and Support Manager Interview

    Anonymous Interview Candidate in Toronto, ON
    No Offer
    Negative Experience
    Average Interview

    Application

    The process took 3+ weeks. I interviewed at WestJet (Toronto, ON).

    Interview

    After the standard westjet video interview, I was invited to an in person interview. Both interviewers seemed tired and uninterested, they stuck to a rigid set of questions, both took notes while I spoke and did not ask any follow up questions.
    I knew right then I was wasting my time and was basically the external candidate they interviewed to show they tried before hiring an internal candidate.

    Interview Questions

    • Describe a time you had a disagreement with a team member. How did you handle it and what was the outcome?   Answer Question
    • If you had information that a team member that was intoxicated and had an report for a flight in a few hrs how would you handle it?   Answer Question
    • What makes an effective leader? Describe your style of leadership.   Answer Question

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