Does UserTesting pay their employees well?

According to anonymously submitted Glassdoor reviews, UserTesting employees rate their compensation and benefits as 3.6 out of 5. Find out more about salaries and benefits at UserTesting. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at UserTesting?

51% of UserTesting employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated UserTesting 3.6 out of 5 for work life balance, 3.0 for culture and values and 3.1 for career opportunities.

What are the top reviewed jobs at UserTesting?

Tester (67) , Sales (34) , Software Engineer (19) , Senior Software Engineer (14) , User Experience Researcher (14) , Account Executive (13) , Sales Development Representative (SDR) (12) , User Tester (12) , Customer Success Manager (10) , Account Manager (9) , Software Tester (9) , Business Development Representative (BDR) (8) , Product Manager (7) , SDR (7) , BDR (6)

What are the pros of working at UserTesting according to real employee reviews?

"Some of the people are great and very talented." ((in 85 reviews)); "Culture WAS great until the buyout" ((in 76 reviews)); "Great benefits such as:" ((in 37 reviews)); "Great Pay & compensation" ((in 26 reviews)); "Flexible working hours, work from home" ((in 22 reviews))

What are the cons of working at UserTesting according to real employee reviews?

"Management is poor and inexperienced" ((in 22 reviews)); "Horrible senior leadership/ lack of leadership." ((in 18 reviews)); "constant layoffs" ((in 14 reviews)); "Very fast growing scale up so inevitable there is a lot of change, not always the best communication and teething issues when changes are made." ((in 10 reviews)); "Upper management is not interested in any critical feedback." ((in 8 reviews))

What are employees saying about UserTesting redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about UserTesting redundancy and their outlook for job security at UserTesting in 2026.

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UserTesting

UserTesting Reviews

3.1

51% would recommend to a friend

(568 total reviews)

Eric Johnson

56% approve of CEO

51% positive business outlook

Ratings by category

3.6

Work/Life balance

3.6

Compensation and benefits

3.1

Diversity and inclusion

3.1

Career opportunities

3.0

Culture and values

2.9

Senior management

UserTesting has an employee rating of 3.1 out of 5 stars, based on 568 company reviews on Glassdoor which indicates that most employees have a good working experience there. The UserTesting employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

568 reviews

5.0

Apr 23, 2026

Fully remote with excellent work-life balance

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Excellent work life balance, fully remote company, open communication by management. Travel options. One of the best teams I've worked with.

Cons

Steps for career growth not well-communicated by HR No bonuses

UserTesting Response

Thank you for taking the time to share your experience with us. We're really glad to hear that the fully remote setup and work-life balance have made such a positive difference for you, and that you've found open communication and a genuinely great team to work alongside. That means a lot to us. 🙌 We hear you on the career growth piece. Clear, well-communicated steps for progression shouldn't be a guessing game, and your feedback is a helpful reminder that we need to do better there. We'll make sure it reaches the right people. Thank you for being part of UserTesting and for encouraging us to keep listening. We're glad you're here. 😊 — The UserTesting Team

5.0

May 28, 2025

New leadership has clear vision and executing

Product manager

Recommend

CEO approval

Business outlook

Pros

New leaders in the business have brought a sense of urgency Clearly defined vision and strategy Integration of 2 companies mostly complete but focus needed to cross the finish line

Cons

Challenging GTM target with reducing budgets Has lost some of the nimbleness of the earlier years while not significantly larger - process heavy

5.0

Feb 24, 2025

Good company to work for

Senior software engineer

Recommend

CEO approval

Business outlook

Pros

Great Team, Great Management, Flexible remote job

Cons

No strong leadership to guide the product, remote work sometimes makes the work difficult to collaborate.

Viewing 1 - 3 of 568 Reviews

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