Upwork Reviews

Updated Jan 22, 2021

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4.2
78%
Recommend to a Friend
87%
Approve of CEO
Upwork President and CEO Hayden Brown
Hayden Brown
37 Ratings
Pros
  • "Work from home Wed cannot go understated(in 31 reviews)

  • "1M in talent grants to companies fighting COVID, which helped those companies succeed but also helped Upwork freelancers work at a really trying time(in 28 reviews)

Cons
  • "they should concern about freelancer more than clients(in 9 reviews)

  • "Yes, their decision to merge Elance and odesk was disputable a bit, but I think the company will be better soon(in 7 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. Featured Review
    COVID-19
    Helpful (9)

    "Truly a great place to work and to make a positive impact!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time for more than a year

    Pros

    This is a company that cares about its employees! They were among the first of the companies to send everyone home when COVID came to the US in an abundance of caution. I have also been very impressed with how employees who are strong performers (both FTE and Contract) are recognized for their contributions and promoted from within. I also see people transfer internally when there is a role that is more aligned with their interests. One of the best things about this company is the people that work here, smart, kind, and motivated colleagues make me enjoy work! I think this company has a tremendous amount of potential, especially in this new world of remote work.

    Cons

    This is not a con, but you will be expected to perform at a high level here! If you are looking for a company where can disappear into the crowd, this is not it. If you are looking for a company where you can make an impact and get visibility for the hard work you contribute, then this is that!

    Continue reading
  2. "Great Job"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - UpWork Freelancer in Quebec, QC
    Recommends
    Positive Outlook

    I have been working at Upwork full-time

    Pros

    Variety of jobs available and flexibility.

    Cons

    Long waiting process for contracts


  3. "Good"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Content Writer in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I have been working at Upwork part-time

    Pros

    There are plenty of opportunities with the added benefit of flexible timings

    Cons

    The competition is overwhelming. Most clients either work with top-rated freelancers or those that accept low wages for good ratings.

  4. COVID-19

    "Great hours but you eat what you catch"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Marketing Specialist in Vancouver, BC
    Recommends
    Positive Outlook

    I have been working at Upwork full-time

    Pros

    flexible hours great learning experience learn at your own pace work at your own pace COVID safe

    Cons

    you eat what you catch

  5. Helpful (1)

    "Great website to bring freelancers and clients together."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Freelance Writer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time

    Pros

    Payment protection, Open communication opportunities, Responsive

    Cons

    None that I can think of.

  6. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Web Developer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork part-time for more than a year

    Pros

    Relaxed and work honestly to deliver software.

    Cons

    Not get other benefits. just work from home and enjoy

  7. Helpful (4)

    "Highly Ambivalent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Upwork full-time for more than 3 years

    Pros

    Fantastic and experience team of dedicated and team-oriented members.

    Cons

    Organization is very compartmentalized. Info not shared well across departments and teams, leading to duplication of efforts and needless 'reinventing the wheel', a waste of time and resources. Technology platform can be challenging/buggy, but is improving.

  8. Helpful (2)

    "Asp.net Web Application Developer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork

    Pros

    Can work from anywhere, any place. As long as you can finish your tasks, that's fine.

    Cons

    Now a days its difficult to get good jobs.

  9. "Lead Generation"

    5.0
    Current Employee - Chief Operating Officer in Dallas, TX

    I have been working at Upwork full-time

    Pros

    Lead Generation and data mining and list building

    Cons

    data entry, data extraction, internet research, copy paste

  10. "Good company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time for less than a year

    Pros

    Permanent WFH and adjustable time with great salary

    Cons

    Reliant to internet speed and the 20% fee for first $500 per client is too high given that you have to pay to send proposals.

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