Upwork Reviews

Updated Jun 18, 2020

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3.9
72%
Recommend to a Friend
68%
Approve of CEO
Upwork President and CEO Hayden Brown
Hayden Brown
9 Ratings
Pros
Cons
  • "Lot of freelancer looking for jobs as you(in 7 reviews)

  • "Yes, their decision to merge Elance and odesk was disputable a bit, but I think the company will be better soon(in 7 reviews)

More Pros and Cons
  1. Helpful (1)

    "Great website to bring freelancers and clients together."

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Freelance Writer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time

    Pros

    Payment protection, Open communication opportunities, Responsive

    Cons

    None that I can think of.

  2. "Good"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Web Developer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork part-time for more than a year

    Pros

    Relaxed and work honestly to deliver software.

    Cons

    Not get other benefits. just work from home and enjoy

  3. Helpful (3)

    "Highly Ambivalent"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at Upwork full-time for more than 3 years

    Pros

    Fantastic and experience team of dedicated and team-oriented members.

    Cons

    Organization is very compartmentalized. Info not shared well across departments and teams, leading to duplication of efforts and needless 'reinventing the wheel', a waste of time and resources. Technology platform can be challenging/buggy, but is improving.

  4. Helpful (2)

    "Asp.net Web Application Developer"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
     
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork

    Pros

    Can work from anywhere, any place. As long as you can finish your tasks, that's fine.

    Cons

    Now a days its difficult to get good jobs.

  5. Helpful (1)

    "Could have been more remote friendly"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Software Engineer 
    Recommends

    I worked at Upwork full-time for more than 3 years

    Pros

    - Really skilled engineering & data science team, helped me level up and introduced me to new things. - Great manager in my team. - Getting paid every week :) - Working from wherever you wanted. - Opens opportunities for other jobs via their platform.

    Cons

    - Paid by the hour, no PTO. This has changed since I left, but for people who are effective in their work, it was challenging - Different benefits for local than remote. It's unintuitive for a company that wants to push remote first. For example remote people weren't entitled stock options, no matter the role, effort or appreciation they were getting. - A lot of things and meetings happened in PST. If you were working from Europe this could be a problem.

  6. "Remote Work"

    5.0
    • Work/Life Balance
    Current Employee - Senior Data Analyst in San Francisco, CA

    I have been working at Upwork part-time for more than a year

    Pros

    Flexible work setup. Supports remote work

    Cons

    Weak company culture. They manage a lot of freelancers.

  7. COVID-19
    Helpful (2)

    "Truly a great place to work and to make a positive impact!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Operations in Santa Clara, CA
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time for more than a year

    Pros

    This is a company that cares about its employees! They were among the first of the companies to send everyone home when COVID came to the US in an abundance of caution. I have also been very impressed with how employees who are strong performers (both FTE and Contract) are recognized for their contributions and promoted from within. I also see people transfer internally when there is a role that is more aligned with their interests. One of the best things about this company is the people that work here, smart, kind, and motivated colleagues make me enjoy work! I think this company has a tremendous amount of potential, especially in this new world of remote work.

    Cons

    This is not a con, but you will be expected to perform at a high level here! If you are looking for a company where can disappear into the crowd, this is not it. If you are looking for a company where you can make an impact and get visibility for the hard work you contribute, then this is that!

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  8. Helpful (2)

    "Awesome company, great time to be here"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Relatively Senior Employee 
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Upwork full-time for more than 5 years

    Pros

    This is a great company. I definitely "drink the koolaid" here. The culture is very supportive, the people are smart and hard working, and the leadership team is authentic, encouraging more comfortable, friendly working relationships. The main thing that is great about this company is that people really believe in the mission - which is to create opportunities so people have better lives and it is central to what we do. It's a rare company where you can do good by doing well.

    Cons

    I don't really think there are cons - I will acknowledge there have been a lot of changes lately, and while that can be hard, it isn't a con as I think all the changes are making the company stronger. No company is perfect, but I'm surprised at so many negative reviews; though you can never make everyone happy. The company tries hard to seek input from workers, so it is a bummer that folks are so unhappy and yet don't report it to the company - a lot of the complaints seem like they could be resolved if people raised them.

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  9. Helpful (1)

    "Great company, great people!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Account Manager in Chicago, IL
    Recommends
    Positive Outlook

    I have been working at Upwork full-time for more than 3 years

    Pros

    amazing culture, great people, and wonderful mission.

    Cons

    It's a tough job and you need to be willing to grind.

  10. Helpful (1)

    "Devop"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Devops Engineer in Westford, MA

    I worked at Upwork part-time for less than a year

    Pros

    Company has so interesting projects

    Cons

    I don't feel anything wired.

Found 184 reviews