Upwork Reviews

Updated Jan 14, 2022

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Found 231 of over 494 reviews

4.1
70%
Recommend to a Friend
82%
Approve of CEO
Upwork President and CEO Hayden Brown
Hayden Brown
53 Ratings
Pros
  • "High quality of work, Best place for freelancers to showcase their talents(in 40 reviews)

  • "work from home is the benefit in terms on earning(in 34 reviews)

  • Cons
  • "Many freelancers we know have a working spouse who covers the insurance needs for their family(in 26 reviews)

  • "Don’t believe what they tell you about growing pains(in 8 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.

    What people are saying about Upwork

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    1. 5.0
      Current Employee, less than 1 year

      Good

      Oct 21, 2021 - Data Entry in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Timely salary, Good working culture

      Cons

      Lots of pressure, too mcuh work

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    2. 5.0
      Current Employee, more than 1 year

      Good

      Jul 16, 2019 - Web Developer in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Relaxed and work honestly to deliver software.

      Cons

      Not get other benefits. just work from home and enjoy

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    3. 3.0
      Current Employee, more than 3 years

      Highly Ambivalent

      Dec 25, 2016 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Fantastic and experience team of dedicated and team-oriented members.

      Cons

      Organization is very compartmentalized. Info not shared well across departments and teams, leading to duplication of efforts and needless 'reinventing the wheel', a waste of time and resources. Technology platform can be challenging/buggy, but is improving.

      5 people found this review helpful
    4. 5.0
      Former Employee

      They are good

      Jan 14, 2022 - Web Developer in Ikeja, Lagos
      Recommend
      CEO Approval
      Business Outlook

      Pros

      cool, nice, fine, okay great

      Cons

      so strict with their applications

      Continue reading
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    5. 5.0
      Current Employee, more than 1 year

      Exactly what I was looking for in my career move!

      Jan 13, 2022 - Enterprise Account Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Everything about Upwork makes me excited to wake up and come to work every day (even if it's from my home office!). The people, the energy, resources, culture, training, it is all unmatched and beyond extraordinary compared to my previous experience. On the sales side, you go through a sales training for your first month which is awesome. There is a team specifically dedicated to sales enablement and success and Upwork really puts their time and resources into ensuring their employees are taken care of in all aspects. All of the leadership is just so cool. That sounds funny to say, but they really hit the ball out of the park with the leadership team. They are diverse, well tenured, smart, outgoing, approachable and I'm excited for the opportunity to learn from them.

      Cons

      The only downside to Upwork is they aren't actually able to hire in every state and I'm not sure why. It is the first I've ever heard of this but it limits the talent you can refer to the company.

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    6. 5.0
      Current Employee

      Great company, great benefits, great leadership

      Jan 12, 2022 - Senior Program Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      - work life balance - fully remote options - trusted leadership - great training and support

      Cons

      - sales org has some overlapping roles and isn’t run as efficiently as it could be

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    7. 2.0
      Former Employee, more than 1 year

      Terrible Leadership

      Jan 11, 2022 - Enterprise Account Executive in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great benefits, while most of them have left for greener pastures, still some great people at the company.

      Cons

      Youll notice a common theme in most of the negative reviews, and it revolves around leadership. And it's 100 percent accurate. They have bad leadership top to bottom, some are managers who simply have the role because of company politics, or because they used to work with the director at another company. Speaking of politics, this is a company where they seem to play favorites and only want a select few doing well on the AE side. but the rest are trying hard but struggling because leadership is only giving good leads to certain people. For example: A rep went on a trip alone to a HR conference where she got to demo upwork to people and meet and greet new new customers. She came back and kept all 12 leads for her self, the company didnt think that maybe should spread the wealth a bit. The product is something youre going to have to REALLY buy into because even in this current remote work climate, and the company being around for years, people still dont know upwork and upwork cant seem to find the right messaging for its product. Which means endless time spending having to educate the customer at ever step of the process on the value. This isnt a relationship building sales position, it's a having to drag customers across the finish line relationship. Its that much of a pain to sell. The company has a very turnover rate in most departments except for the Enterprise Account Management position. The BDR program is the absolute worst BDR program in Chicago. Anyone looking to start in sales, stay as far a way as possible. A new BDR rep is quitting every other week. It's an absolute dumpster fire that has been let down by terrible and inexperienced leadership

      Continue reading
      2 people found this review helpful
    8. 5.0
      Current Employee, less than 1 year

      The more I interviewed, the more they won me over!

      Dec 10, 2021 - Group Finance Manager 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Company has grown during Covid You can feel so good about what Upwork does - finding people jobs Great benefits including unlimited PTO and charge up days Great leadership who came from prominent companies to Upwork Lots of opportunity to put your stamp on the company

      Cons

      Typical problems with a fast growing company, need more documentation, hand offs, and tools internally to keep up with hiring and growth.

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      Upwork Response

      Hi there - thank you so much for taking the time to provide this feedback. It’s great to hear that you feel so positively about Upwork, and I agree that there are always things we can improve upon! Please feel free to reach out directly if you have other feedback or ideas. - Upwork HR

    9. 5.0
      Former Employee

      Great place to work

      Nov 30, 2021 - Sales Development Representative in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Office lunches and team morale

      Cons

      Sales culture permeates whole Chicago office

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    10. 5.0
      Current Employee, more than 1 year

      Great place to work

      Nov 30, 2021 - Enterprise Account Manager in Chicago, IL
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Remains having a positive culture despite being mostly remote. Confident in direction and mission of the company. Follows a remote-first workforce. Good leadership and not micro-managy. The service itself aligns perfectly in today’s world which allows selling to be somewhat easier as it’s something most organizations would greatly benefit from.

      Cons

      OTE is fairly competitive but I believe a higher OTE would attract and retain more reps.

      Continue reading
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