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TouchPoint Support Services

Engaged employer

TouchPoint Support Services Reviews

2.9

41% would recommend to a friend

(374 total reviews)
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Robert Tindell

49% approve of CEO

34% positive business outlook

TouchPoint Support Services has an employee rating of 2.9 out of 5 stars, based on 374 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TouchPoint Support Services employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

374 reviews
5.0
May 24, 2022

Hopeful place to work

Recommend
CEO approval
Business outlook

Pros

The people are the best thing about this organization for sure! They are kind, loving and thoughtful! I know its a strange way to describe an organization, but that is just because it feels more like a family.

Cons

The challenges of this family is like any family thier are some dysfunctional cituations that cause good leaders to make hard decisons who none the less do the best they can. They try to be fairand that can be hard. In the end not perfect but fair and kind.

1.0
Jun 12, 2016

Upper management is a joke

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary would be decent if you weren't expected to work 70+ hours per week. PTO sounds great until you can't use and are questioned by senior leadership when you do.

Cons

Senior leadership is corrupt and leads through fear. I thought that style of leadership ended and it's surely not what Scott would want his associates doing. Regional support involves a traveling team of people with zero people skills and only look for the negative. The support they provide - scathing emails sent to senior leadership. They preach work life balance but printing it on a piece of paper is as far as they will go with it. If they were less worried with mindless reports and conference calls there might be time to complete your work. Praise for a job well done doesn't exist. You will instead get yelled at demeaned by senior leadership for missing a minor detail. Touchpoint is more than happy to keep adding additional levels of senior leadership. They will however refuse to add management where it is actually needed. Which is at the individual unit level. Hourly associates are expected to be worked like slaves for their entire shift. I never thought I'd say this but I hope and pray my associates all find new and better jobs.

1.0
Jan 12, 2016

Manager

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The CEO is amazing. Great model of company core values, but unfortunately he is the only one to model these values. Well-paid Several locations to move/transfer across the country

Cons

Unsupportive environment long hours overworked Director at each site makes for how you view the company (can be good or bad thing) Company is concerned with how they appear on paper more than how they care for staff.

Viewing 1 - 3 of 374 Reviews

Glassdoor has 386 TouchPoint Support Services reviews submitted anonymously by TouchPoint Support Services employees. Read employee reviews and ratings on Glassdoor to decide if TouchPoint Support Services is right for you.