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TouchPoint Support Services

Engaged employer

Upper management is a joke - Anonymous employee TouchPoint Support Services Employee Review

1.0
Jun 12, 2016
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Salary would be decent if you weren't expected to work 70+ hours per week. PTO sounds great until you can't use and are questioned by senior leadership when you do.

Cons

Senior leadership is corrupt and leads through fear. I thought that style of leadership ended and it's surely not what Scott would want his associates doing. Regional support involves a traveling team of people with zero people skills and only look for the negative. The support they provide - scathing emails sent to senior leadership. They preach work life balance but printing it on a piece of paper is as far as they will go with it. If they were less worried with mindless reports and conference calls there might be time to complete your work. Praise for a job well done doesn't exist. You will instead get yelled at demeaned by senior leadership for missing a minor detail. Touchpoint is more than happy to keep adding additional levels of senior leadership. They will however refuse to add management where it is actually needed. Which is at the individual unit level. Hourly associates are expected to be worked like slaves for their entire shift. I never thought I'd say this but I hope and pray my associates all find new and better jobs.

Explore other reviews about TouchPoint Support Services

5.0
Jan 9, 2026
Recommend
CEO approval
Business outlook

Pros

Organized systems & structure. Fun programs and great benefits

Cons

Lack of creative freedom in certain aspects

2.0
May 30, 2026
Recommend
CEO approval
Business outlook

Pros

I liked (most of) my fellow coworkers

Cons

After adjusting for inflation, my raise was a paltry <0.2%. I was told that was actually"very good." This was before it was announced that Touchpoint hit record profits. They also committed flagrant violations of labor law by telling us we weren't allowed to discuss salary amongst each other. Management was very poor during my time there. Lack of clinical knowledge and support made critical staffing periods much harder. We felt micromanaged when everyone was just trying their best. If you stood up for yourself or had a different idea, it was shot down. The morale was low and many people left for better opportunities. KPIs are a waste of time.

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