Does TeleDirect Call Centers pay their employees well?

According to anonymously submitted Glassdoor reviews, TeleDirect Call Centers employees rate their compensation and benefits as 3.2 out of 5. Find out more about salaries and benefits at TeleDirect Call Centers. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at TeleDirect Call Centers?

75% of TeleDirect Call Centers employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TeleDirect Call Centers 4.2 out of 5 for work life balance, 3.9 for culture and values and 3.9 for career opportunities.

What are the top reviewed jobs at TeleDirect Call Centers?

Customer Service Representative (46) , Customer Service Representative (CSR) (17) , Call Center Representative (3) , Agent (2) , Customer Service Agent (2) , Customer Service Expert (2) , D Level Customer Service Representative (2) , Director of Sales (2)

What are the pros of working at TeleDirect Call Centers according to real employee reviews?

"Bonuses, easy interview, good support system" ((in 7 reviews)); "Flexible hours are truly the only plus of this company." ((in 4 reviews)); "I enjoy working with my coworkers and I have one of the best team leaders." ((in 4 reviews)); "Fast easy training" ((in 4 reviews)); "Wonderful management, Work From Home, Work differs daily so its not monotonous." ((in 4 reviews))

What are the cons of working at TeleDirect Call Centers according to real employee reviews?

"Low pay and barely there benefits." ((in 14 reviews)); "Awful management, no respect for employees, micro management on an extreme level, they don’t give you the training or tools to succeed." ((in 9 reviews))

What are employees saying about TeleDirect Call Centers redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about TeleDirect Call Centers redundancy and their outlook for job security at TeleDirect Call Centers in 2026.

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TeleDirect Call Centers

TeleDirect Call Centers Reviews

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4.0

75% would recommend to a friend

(121 total reviews)

Smitha Baliga

89% approve of CEO

81% positive business outlook

Ratings by category

4.5

Diversity and inclusion

4.2

Work/Life balance

4.1

Senior management

3.9

Culture and values

3.9

Career opportunities

3.2

Compensation and benefits

TeleDirect Call Centers has an employee rating of 4.0 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have a good working experience there. The TeleDirect Call Centers employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

121 reviews

3.0

Aug 4, 2025

Ok

Bilingual customer service representative

Recommend

CEO approval

Business outlook

Pros

Good job. It helped me get back into the workforce.

Cons

Back to back calls. Can be very stressful.

5.0

Jul 25, 2025

Great place to work

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Reliable hours each week. All calls are scripted professionally. Great support from Team leaders and management. They care about employees and clients. I am amazed at how well this call center functions. I have worked in other call centers before, none compare to Teledirect for professionalism and support provided. If I have any trouble with a call, I can simply call the support line and ask for help.

Cons

None as of now. Attendance is strict but I understand that is why they are one of the top call centers.

5.0

Jul 14, 2025

Okay

Appointment setter

Recommend

CEO approval

Business outlook

Pros

Good Receptionist Position to work

Cons

There aren't any cons for me

Viewing 1 - 3 of 121 Reviews

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