Swoon Reviews

Thanks for taking the time to write a review and for the feedback you’ve provided. I’m sad to hear that your experience of working for us has not matched our intention to create a great environment for everyone we employ. Getting this right matters a huge amount to me, so please rest assured I am taking your comments very seriously. The growth of the company over the last four years has been driven by the enthusiasm and commitment of the exceptionally talented people who work for us. Together we have achieved a lot. I would love to speak to you in person about your comments if possible. Alternatively, please feel free to speak to your manager, or send me an email anonymously if you’d prefer. I do want to address a few points directly: Remuneration: We benchmarked our wages against other startup companies last year, and we offer comparable salaries. We offer a discretionary EMI option scheme for employees. Roles: We are always looking for ways to grow and to develop our staff. Occasionally we have roles that are no longer needed. Where possible we see if there are new roles those staff can move to. Work environment: The pest control problem we had last year has now been resolved. We banned food from the office for a limited period of time on the advice of the pest control consultant. During this period all employees were allocated a £7.50 daily allowance to buy lunch and refreshments. If you did not claim for these we’d be more than happy to process this for you now. Many thanks again for your feedback. I hope to hear from you, but regardless, I am going to look at ways in which we can address the concerns you raise for the benefit of everyone. Regards, Debbie

Thank you for your feedback. As a company, we've had to review some of our initiatives and make some difficult decisions about their future. Due to the current retail environment, we needed to react fast and change our strategy in order to continue to make them work for the longer term. We appreciate that this is a difficult time for all involved, so we took the view to tell everyone as soon as possible. If you'd like to speak with me about anything personally, please don't hesitate to contact me. Ruth