Swinton Insurance Reviews | Glassdoor.ca

Swinton Insurance Reviews

Updated 5 December, 2018
322 reviews

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2.1
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Swinton Insurance CEO Gilles Normand
Gilles Normand
168 Ratings

Employee Reviews

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Pros
  • "They are very flexible in work/life balance" (in 10 reviews)

  • "great people to work with, we all worked as a team" (in 17 reviews)

Cons
  • "This toxic attitude along with a senior management team’s constant lies will be what drives the company into the abyss" (in 20 reviews)

  • "policies is that calls overflow to them when the call centre is busy" (in 16 reviews)

More Pros and Cons

  1. Featured Review

    "Good working culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Associate in Manchester, England (UK)
    Current Employee - Customer Service Associate in Manchester, England (UK)
    Recommends
    Approves of CEO

    I have been working at Swinton Insurance full-time (More than a year)

    Pros

    Great training
    Great people
    Flexible working hours

    Cons

    Processes change too often
    No commission structure but expected to sell

    Swinton Insurance Response

    19 Sep, 2018 – Social Media Manager

    Thank you for your comments, we are glad you enjoy working with us at Swinton.

    We understand that it has been a difficult time due to the changes at Swinton, but these have been an essential part... More


  2. "consultant"

    StarStarStarStarStar
    • Work/Life Balance
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Swinton Insurance full-time

    Pros

    good managers,work culture, concerned for employees

    Cons

    low pay scale, low growth possibilities

  3. "Good support"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative in Timbuctoo, NJ (US)
    Current Employee - Customer Service Representative in Timbuctoo, NJ (US)
    Positive Outlook

    I have been working at Swinton Insurance full-time (More than 10 years)

    Pros

    *More transparency than in the past.
    *Working conditions much improved, no longer asking for longer hours or huge pressure targets and the bullying/threats that used to accompany them.
    *Support whilst preparing for redundancy which has been a big help.

    Cons

    *Systems still not great two years in.
    *Moderation is an ever moving target and alters to fit whatever the current narrative is.
    *Objectives set but calls forwarded to branches are 75% service calls (ie usually the complex stuff) and only 14% sales calls in which to hit objectives ?
    *Not convinced the big change in direction from branch to digital has worked (and those responsible have since moved on) judging by latest company figures, but it’s too late to go back.
    *Lack of general insurance technical knowledge, most of the knowledge is in the branches and lacking in other areas (which I suspect is why branches are still open and getting the bulk of service calls, rather than straightforward renewals or quotes).

    Advice to Management

    *Keep treating branch staff right and we will keep doing our best until we are no longer required.
    *Objectives need to be smarter if performing above peer group, but still receive a middling score then that says the objectives are not realistic.


  4. "Sales Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Reading, England (UK)
    Former Employee - Anonymous Employee in Reading, England (UK)

    I worked at Swinton Insurance full-time (More than a year)

    Pros

    Good place to start insurance career

    Cons

    No room for development & training


  5. Helpful (2)

    "Hanging on for redundancy"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Advisor in London, England (UK)
    Current Employee - Customer Service Advisor in London, England (UK)
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Swinton Insurance part-time (More than 8 years)

    Pros

    Flexible part time working
    Made good friends

    Cons

    Dire systems not fit for purpose
    Told we were all been made redundant months ago and still waiting

    Advice to Management

    Hurry up and close the branches!


  6. "More changes due at Swinton"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Team Manager in Manchester, England (UK)
    Current Employee - Team Manager in Manchester, England (UK)
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at Swinton Insurance full-time (More than 3 years)

    Pros

    Progressive outlook, always aiming to improve things for customers. Staff bonus paid even when profit objective not met.

    Cons

    Sometimes too many stakeholders try different things to improve things when perhaps a longer term relaxed approach may be better.

    Advice to Management

    Remember how much teams have had to deal with over past few years, be easy on your demands.


  7. Helpful (2)

    "Manchester Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Former Employee - Anonymous Employee in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    Approves of CEO

    I worked at Swinton Insurance (More than 3 years)

    Pros

    Nice Office
    SOME decent people remain, despite wanting out

    Cons

    Clicky leadership- If your face fits. It doesnt matter how good a job you do

    Advice to Management

    None- they wouldn't listen

  8. Helpful (5)

    "Customer Assistance Employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Complaint Lead in Manchester, England (UK)
    Current Employee - Complaint Lead in Manchester, England (UK)
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I have been working at Swinton Insurance full-time (More than 10 years)

    Pros

    Some decent people remain, salary, hours and flexability all ok.

    Cons

    No plan or vision. Good people being driven out and an HR dept that couldn't care less about it's people.

    Advice to Management

    Listen to staff. They are leaving in droves for a reason.


  9. Helpful (1)

    "Okayish"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Current Employee - Anonymous Employee in Manchester City Centre, England (UK)
    Neutral Outlook
    No opinion of CEO

    I have been working at Swinton Insurance full-time (More than a year)

    Pros

    - Flexible work pattern after probation
    - Friendly work colleagues

    Cons

    - Not a regular bonus, and may be removed
    - Managers can too often be cliquey
    - Too many processes to follow to meet compliance
    - Progression is very limited

    Advice to Management

    Provide a clear path for progression, it is not all about the salary but work satisfaction.


  10. "Sales executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Swinton Insurance full-time

    Pros

    Great people to work with

    Cons

    Communicate was very poor

    Advice to Management

    Tell people what was going on

    Swinton Insurance Response

    1 Nov, 2018 – Social Media Manager

    Hi, we work hard to make sure all our colleagues are kept up to date with developments and plans across the business, either through iLink or local briefings. We are sorry that you did not feel you... More