SpotHopper Reviews

3.7

63% would recommend to a friend

(198 total reviews)

Niko Ivanovic

62% approve of CEO

54% positive business outlook

SpotHopper has an employee rating of 3.7 out of 5 stars, based on 198 company reviews on Glassdoor which indicates that most employees have a good working experience there. The SpotHopper employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

198 reviews
1.0
Nov 20, 2024
Recommend
CEO approval
Business outlook

Pros

you get a 500 dining credit

Cons

This company is poorly managed, essentially run by an inexperienced team. The software they offer is awful—it’s essentially just a website that they market as a “platform.” Every restaurant cancels and they do clawbacks so essentially you never earn your full commission. Don’t be fooled by the claims made during the interview process, such as “unlimited PTO”; those promises are misleading. They do not honour them. There’s no structured HR department or clear policies in place, and they have a reputation for firing employees over minor mistakes. The sales organization has experienced significant turnover due to mismanagement and poor treatment of staff. Promotions are based on favoritism rather than merit. Its all run by kids under 30. The workplace culture and instability suggest that this company is not a good long-term opportunity and may face financial trouble in the near future. Avoid applying altogether.

1.0
Aug 21, 2024

Not worth it

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

$500 USD dining credit per month to spend at local restaurants.

Cons

You’re expected to either book or hold 3 meetings per day in the field. Lots of driving to and from meetings. The pitch deck they give you is close to 50 slides long, so the meetings take a good hour if you don’t skip anything. And they push you and the prospects to sign on the spot. They expect you to do some cheesy cars salesmen tactics and loop in your manager to waive set up fees and such IF they sign and give you their credit card on the spot. They do monthly quotas instead of quarterly or yearly. So you get that “gun to the head” top down pressure every single month. This adds 3X the stress of most SaaS sales orgs. If you’re thinking about joining in the Canadian market, don’t. They didn’t send any resources or expertise to Canada. You get no inbounds like the US do, and yet you’re expected to hit the same quota, but converted to CAD. I think most Canadian reps have either been fired or given a “hit or get fired” quota for their last month, almost like a PIP. Their management, or lack thereof, is inexperienced. Most managers are just senior AE’s without any proper management training or experience, and it sadly shows. Lastly, the product itself is really just a glorified website, that lacks any real significant value for what you’re paying monthly for it.

1.0
Jun 17, 2019
Recommend
CEO approval
Business outlook

Pros

"Flexible" hours, mostly nice coworkers, work from home opportunity. If you’re looking to chill, not use your brain (actually frowned upon if you provide any valuable contribution) and follow whatever management says, look no further.

Cons

- Regardless of how it is put, SpotHopper makes Squarespace equivalent sites (maybe worse) for restaurants and bars and "automates" social media. There's no AI involved or any real data analysis. - Even if you crush quota, you'll be making closer to the bottom end of the compensation. - Management is a mess, no one has any sales experience other than using WikiHow - Legal team has no real credentials and contracts written hold no value. Occasionally charges clients wrong so get excited for a client to yell at you for billing them for the whole year instead of by month. - You get ~.25% "equity" per year for hitting ALL of your quota goals for the year. Even if you did, enjoy .25% of a LLC worth $0! - Very high churn/unsatisfied client rate. Many fight with their cc companies to cancel and Spothopper almost always loses which means clawback for you. - No promotions! - Everyone receives a different stipend amount with no thought into how much their cities' cost of livings are. Hint: it's not very much and supposed to cover medical/dental insurance, travel to clients, parking, cellphone, home office needs, and more. - No culture or values - never meet up with any of your coworkers! - If you crush your goals for the month, congrats you get a trip to a random city in the US to sell! - Office got moved from Brooklyn to Wisconsin so I think that speaks for itself.

avatar
SpotHopper Response
6y
Hi former DC rep and thanks for leaving a review! We’re honestly appreciative of your feedback and strive to ensure that our work environment is the best it can possibly be. Unfortunately we do also feel the need to fact check a few of the things in this review to not mislead other employees and applicants: -You were in fact employed for 7 months not over 1 year -We do not agree at the AE role is a good fit for those who are “Looking to chill”. It’s a role that requires hard work and this attitude is perhaps one reason why you were not successful in this role. -Our websites are custom designed by a team of web designers, developers and professional photographers and videographers. Squarespace is a great do it yourself product but does not offer any of this. -Our algorithms use reinforcement learning based AI to select the optimal website layouts, post times and more to maximize revenue for our customers. It’s very cool and drives an extra 10-20% in revenue! -We don’t like to disclose our valuation, but we are more than doubling every year and have been honored to earn millions in annual revenue from our customers. -Yes you need to hit quota and stay with the company for over a year to earn ownership in the company. We reward our top performers! -Our monthly retention rate is 99%. In fact just about all of the sales you did make are still with us today and we do want to thank you for this! -Actually 4 of our sales reps were promoted last month alone! You do need to hit quota to get promoted however, which is why you unfortunately were not eligible. -We’re very proud of Milwaukee and it has been the best city by far to recruit and build our BDR team. The cost and applicant availability in New York was no match for MKE (Go Bucks!)
Viewing 1 - 3 of 198 Reviews

Glassdoor has 207 SpotHopper reviews submitted anonymously by SpotHopper employees. Read employee reviews and ratings on Glassdoor to decide if SpotHopper is right for you.