Does Smile Train pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Train employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Smile Train. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smile Train?

39% of Smile Train employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Train 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smile Train?

Intern (6) , Program Manager (3) , Associate (2) , Director (2) , Manager (2)

What are the pros of working at Smile Train according to real employee reviews?

"The people here are great." ((in 8 reviews)); "Great benefits" ((in 8 reviews)); "Good company and amazing colleagues" ((in 6 reviews)); "great team and very supportive" ((in 3 reviews)); "Very fair time off." ((in 3 reviews))

What are the cons of working at Smile Train according to real employee reviews?

"Long hours Low pay Management just so so" ((in 4 reviews))

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Smile Train

Smile Train Reviews

2.7

39% would recommend to a friend

(45 total reviews)

Susannah Schaefer

38% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.5

Compensation and benefits

3.1

Work/Life balance

2.9

Culture and values

2.9

Career opportunities

2.0

Senior management

Smile Train has an employee rating of 2.7 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smile Train employee rating is 22% below average for employers within the Non-profit and NGO industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Disability

Parent or family caregiver

Veteran status

Reviews by job title

45 reviews

4.0

Jan 23, 2025

Great people, geniune care

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

The people are wonderful and passionate, the mission is critical and fulfilling, benefits are great and educational training

Cons

Low rate of pay, even for highly technical jobs

2.0

Jan 4, 2025

Public Service Announcement

Senior management

Recommend

CEO approval

Business outlook

Pros

Mission/model International staff Organization has made an impact on global cleft community

Cons

Executive leadership is very poor Toxic work culture Human Resources Dept Lack of training/onboarding and career development Use of expensive consulting firms to handle strategic planning and management of organization

2.0

Apr 30, 2024

Upper management out of touch

Communications

Recommend

CEO approval

Business outlook

Pros

Passionate teammates and great cause.

Cons

Management does not seem to have a clear vision for the org. There is a lot of focus on awards, such as the world record and Shortys, with less resources provided for supporting programs and staff. Smile Train has become more corporate and strict in recent years which has led to significant turnover and many of those positions have not been backfilled. HR is messy.

Viewing 1 - 3 of 45 Reviews

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Jobs at Smile Train

Associate, Operations

Digital Asset Manager and Photo Editor

US$220K - US$250K /yr

(Employer provided)

View job