Does Smile Train pay their employees well?

According to anonymously submitted Glassdoor reviews, Smile Train employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Smile Train. This rating has decreased by 9% over the last 12 months.

How satisfied are employees working at Smile Train?

39% of Smile Train employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Smile Train 3.1 out of 5 for work life balance, 2.9 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at Smile Train?

Intern (6) , Program Manager (3) , Associate (2) , Director (2) , Manager (2)

What are the pros of working at Smile Train according to real employee reviews?

"The people here are great." ((in 10 reviews)); "Great benefits" ((in 7 reviews)); "Good company and amazing colleagues" ((in 6 reviews))

What are the cons of working at Smile Train according to real employee reviews?

"A very biased management playing favorites" ((in 4 reviews)); "toxic leadership, senior leadership only cares about notoriety instead of helping people, no room for growth, favoritism" ((in 3 reviews))

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Smile Train

Smile Train Reviews

2.7

39% would recommend to a friend

(45 total reviews)

Susannah Schaefer

38% approve of CEO

52% positive business outlook

Ratings by category

3.5

Diversity and inclusion

3.5

Compensation and benefits

3.1

Work/Life balance

2.9

Culture and values

2.9

Career opportunities

2.0

Senior management

Smile Train has an employee rating of 2.7 out of 5 stars, based on 45 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Smile Train employee rating is 22% below average for employers within the Non-profit and NGO industry (3.5 stars).

Ratings by demographic groups

Ethnic group

Disability

Parent or family caregiver

Veteran status

Reviews by job title

45 reviews

3.0

Jun 4, 2026

Great health insurance but corporate-like environment

Development assistant

Recommend

CEO approval

Business outlook

Pros

Free health insurance for all

Cons

It's a nonprofit that acts like a corporation.

2.0

May 30, 2026

Great impact and people, but poor strategy and culture

Senior manager

Recommend

CEO approval

Business outlook

Pros

Great work and impact Good health benefits Many wonderful, brilliant people who are working very hard and believe in Smile Train

Cons

Poor work life balance with little done to actually address the issue beyond platitudes Reactionary, under-qualified CEO that has created a culture of stress and mistrust. High turnover due to poor leadership and a culture of shifting expectations, inconsistency, and favoritism. It’s difficult to deliver on projects and goals when the strategy pivots often and team structures change annually as the latest “silver bullet.” Unaddressed concerns from medical partners due to high turnover of valued staff in Latin America especially; the new regional lead is damaging relationships and the organization’s reputation.

3.0

Apr 30, 2026

Great colleagues mixed with difficult coworkers

Associate

Recommend

CEO approval

Business outlook

Pros

Some great people to work with.

Cons

Some horrible people to work with.

Viewing 1 - 3 of 45 Reviews

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Jobs at Smile Train

Associate, Operations

Digital Asset Manager and Photo Editor

US$220K - US$250K /yr

(Employer provided)

View job