ServiceSource Reviews

Heading in the wrong direction. Mike knew the business. He got distracted by fancy shmancy SAAS business models and he lost control. He wasn't helped by an incompetent team around him. It's too bad he was pushed out while the real problem got promoted to CEO. She goes from running the finance department that led the company to the brink of financial ruin to managing the whole thing. Only operating experience she has is her surf camp where she spends most of her time. New CFO. Wow. He ran QLogic into the ground before he was forced to resign. So now I guess he is going to implement financial discipline and forecasts? Blind leading the blind. Now the constant re-orgs and layoffs and restructuring and sense of paranoia is not helpful. Management needs to let us do what we know how to do and that's close deals. But now that I'm laid off and everyone else is heading for the hills or on the chopping block I guess that ain't gonna happen.

Before you get convinced by the all 5 star review, Read below on the realities and look at their share price for the last 3 years. SLSM and FLSM are there for show. They do not provide you with any strategies. Their job is to grill employees for results. They have no means or industry experts to turn things around. They over-promise to get customers to take up their services but when the results were poor, the SLSM and FLSM goes into hiding. They are also the first company I have seen, that pushed a Business Operations Analyst to take the heat from the customers when they came knocking to get answers for the poor performance. You will not get headhunted frequently by any top tech firms. If you know their business, they are usually the clean up crew. Top tech firms give them money, to do things that they do not want. Usually these are just license renewals work. Which is just order taking. If you happened to be in a sales or business development role, you will work with non lucrative cold accounts given to them by their clients. Every company have a core competencies, something that they are best in, these company's core competencies or rather key to success, lies in their ability to sell dreams and the people they hire to make sure those dreams come true. Basically, the sales folks, renewal folks and the business operations people are their key selling features. Not the management. So you have a chance to work with talented folks but you will be reporting to non-talented folks. Many of their customers (logos as they call them) are leaving them. Says a lot. They are desperately going out to get new logos into the companies. Says a lot. Their ex CEO, Chris Carrington, was the one who started the dream of ServiceSource being the next rocket ship where field sales and key accounts executive are going to extinct and inside sales will be the king of the world. The rocket ship might have run out of fuel prematurely as he left the company without much results to show, without explanation either. Leave it to your imagination.