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ServiceSource

Acquired by Concentrix

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Sinking Ship, Bail Now - Sales ServiceSource Employee Review

1.0
Oct 30, 2014
Recommend
CEO approval
Business outlook

Pros

This was a great place when we went public and were spending investors' money like drunken sailors... (Remember the Friday Keggers?). ServiceSource when Mike was running the company.

Cons

Heading in the wrong direction. Mike knew the business. He got distracted by fancy shmancy SAAS business models and he lost control. He wasn't helped by an incompetent team around him. It's too bad he was pushed out while the real problem got promoted to CEO. She goes from running the finance department that led the company to the brink of financial ruin to managing the whole thing. Only operating experience she has is her surf camp where she spends most of her time. New CFO. Wow. He ran QLogic into the ground before he was forced to resign. So now I guess he is going to implement financial discipline and forecasts? Blind leading the blind. Now the constant re-orgs and layoffs and restructuring and sense of paranoia is not helpful. Management needs to let us do what we know how to do and that's close deals. But now that I'm laid off and everyone else is heading for the hills or on the chopping block I guess that ain't gonna happen.

Explore other reviews about ServiceSource

5.0
Jan 7, 2025
Recommend
CEO approval
Business outlook

Pros

Remote, flexible, good people and technical expwrience

Cons

Low pay, two managers, management changes and no internet reimbursement

3.0
Mar 20, 2025
Recommend
CEO approval
Business outlook

Pros

If you don’t want to advance your career it’s a good place to be.

Cons

There are no raises for employees regardless of performance. There’s a high turnover with counselor and admin positions

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