Does Service Management Group pay their employees well?

According to anonymously submitted Glassdoor reviews, Service Management Group employees rate their compensation and benefits as 3.5 out of 5. Find out more about salaries and benefits at Service Management Group. This rating has decreased by 5% over the last 12 months.

How satisfied are employees working at Service Management Group?

50% of Service Management Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Service Management Group 3.9 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Service Management Group?

Software Engineer (13) , Account Manager (9) , Insights Manager (7) , Project Manager (7) , Research Analyst (6) , Senior Software Engineer (6) , Account Executive (5) , Analyst (5) , Account Analyst (4) , Associate Software Engineer (4) , Director (4) , Marketing (4) , (3) , Client Success Manager (3) , Anonymous (2)

What are the pros of working at Service Management Group according to real employee reviews?

"The people are great and you couldn't ask for a much better set of co" ((in 51 reviews)); "first company with a "human touch" and great culture for anyone who values human connection and regular feedback in a remote" ((in 38 reviews)); "It is a casual work environment." ((in 13 reviews)); "Unlimited PTO and 14 weeks paid parental leave, maternity or paternity, sounds too good to be true, but it's in fact true :)" ((in 11 reviews)); "work from home and good collaboration" ((in 10 reviews))

What are the cons of working at Service Management Group according to real employee reviews?

"Middle management" ((in 17 reviews)); "Poor leadership not knowing what they were doing." ((in 14 reviews)); "I have had five managers in one year, and am now changing clients for the third time." ((in 9 reviews)); "The work life balance for some is terrible." ((in 8 reviews)); "paced consulting company, so be prepared to work 50+ hrs a week with an average salary." ((in 8 reviews))

What are employees saying about Service Management Group redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Service Management Group redundancy and their outlook for job security at Service Management Group in 2026.

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Service Management Group

Service Management Group Reviews

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3.5

50% would recommend to a friend

(259 total reviews)

Jonathan Berkowitz

35% approve of CEO

40% positive business outlook

Ratings by category

3.9

Work/Life balance

3.8

Diversity and inclusion

3.6

Culture and values

3.5

Compensation and benefits

3.3

Career opportunities

3.2

Senior management

Service Management Group has an employee rating of 3.5 out of 5 stars, based on 259 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Service Management Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

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Veteran status

Reviews by job title

259 reviews

1.0

Aug 26, 2024

dont fall for fake jobs from this employer

Devops architect

Recommend

CEO approval

Business outlook

Pros

Good salary, work from home benefit

Cons

The interview process is absurd. They will give 3-4 rounds of tech assessments to each applicant without reviewing their resumes. As a result 100's of candidates keep going through those rounds followed by months of wait for any real feedback

2.0

Mar 19, 2024

No comment

Legal secretary

Recommend

CEO approval

Business outlook

Pros

good salary and on time

Cons

no medical insurance provided here

4.0

Nov 29, 2020

Great

Guest service representative

Recommend

CEO approval

Business outlook

Pros

Good Hours flexible timing good

Cons

Standing for long time sometimes

Viewing 1 - 3 of 259 Reviews

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Jobs at Service Management Group

Marketing Content Specialist, AI-enabled

Remote

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Sales Development Representative

United States

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Senior Research Manager (Qualitative)

United States

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Product Manager (Data Foundation & Integrations)

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Fullstack Senior Software Engineer

Remote

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Service Management Group

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dont fall for fake jobs from this employer

No comment

Great

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