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      Service Management Group

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      Service Management Group reviews

      dont fall for fake jobs from this employer - DevOps Architect Service Management Group Employee Review

      1.0
      Aug 26, 2024
      Devops architect
      Recommend
      CEO approval
      Business outlook

      Pros

      Good salary, work from home benefit

      Cons

      The interview process is absurd. They will give 3-4 rounds of tech assessments to each applicant without reviewing their resumes. As a result 100's of candidates keep going through those rounds followed by months of wait for any real feedback

      Explore other reviews about Service Management Group

      5.0
      Apr 8, 2026
      Support engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      The team is very supportive and always willing to help troubleshoot complex issues.

      Cons

      I don't see any cons here, You can see the direct impact of your technical support on client satisfaction.

      2.0
      Apr 11, 2026
      Senior csm
      Recommend
      CEO approval
      Business outlook

      Pros

      Unlimited PTO Interesting clients Work from home Average pay

      Cons

      Unimpressive middle managers No oversight on team leadership Intentional lower wages ($40k - $80k under industry averages depending on location) Poor strategy has led to client churn and layoffs

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