Screwfix Reviews | Glassdoor.ca

Screwfix Reviews

Updated 8 December, 2017
170 reviews

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4.0
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Screwfix CEO Andrew Livingston
Andrew Livingston
95 Ratings

170 Employee Reviews

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Pros
Cons
  • The only downside I can think of is that contracted hours are hard to get at full time but when hours are spare everyone gets a fair share (in 7 reviews)

  • No one has a clue about Area managers and they keep on changing like a revolving door (in 5 reviews)

More Pros and Cons

  1. "Great entrepreneurial business, good people to work with and good culture"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Yeovil, England (UK)
    Current Employee - Anonymous Employee in Yeovil, England (UK)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Screwfix full-time (More than 10 years)

    Pros

    People are good to work with, 'can do' culture, not too much hierarchy, Directors walk and talk with the teams. High engagement levels in the stores.

    Cons

    Edge just being taken off things as Kingfisher (owners) take more control.


  2. "Good ethos and atmosphere"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Consultant in Belfast, Northern Ireland (UK)
    Current Employee - Sales Consultant in Belfast, Northern Ireland (UK)

    I have been working at Screwfix part-time (Less than a year)

    Pros

    Good team ethos, small working environment

    Cons

    Quick staff turnover, employees with good potential tend to stand on managements toes due to a small environment

    Advice to Management

    Give good staff the freedom to achieve their full potential


  3. "Customer Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at Screwfix part-time

    Pros

    Friendly staff, flexible hours, reasonable pay

    Cons

    Can get very busy at times


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Sales Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant in Castleford, England (UK)
    Former Employee - Sales Assistant in Castleford, England (UK)
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at Screwfix (More than a year)

    Pros

    Good fun with the staff members.

    Cons

    Very Very repetitive and very early starts


  6. "Friendly place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at Screwfix part-time

    Pros

    Very nice people
    Very understanding
    Good progression

    Cons

    Equipment/software can be dated


  7. "Worse place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Sales Assistant
    Former Employee - Sales Assistant
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at Screwfix part-time (More than 3 years)

    Pros

    Discount at b&q and discount in store
    That’s literally it and even that you won’t use everyone but you will use it

    Cons

    Long hours
    No respect
    Crap pay
    Discount you’ll never use
    No progression
    No communication
    No inclusion
    Belittling managers
    No motivation

    Advice to Management

    If a manager who has been there 9 months has gotten more members of staff to leave than they have months been there maybe look at losing that manager


  8. "Not all stores are the same"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at Screwfix part-time (More than 3 years)

    Pros

    The core job responsibilities can be fun.

    Cons

    Experiences vary massively from store to store, some managers are very difficult to work with


  9. Helpful (3)

    "You must read this..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Trade Counter Assistant in London, England (UK)
    Current Employee - Trade Counter Assistant in London, England (UK)
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Screwfix full-time (Less than a year)

    Pros

    Secure job. Sites opening every week. Can transfer. Monthly pay. Safe and secure environment. Health and safety of all staff is looked after. Very friendly and regular trade customers. Close to home. Early starts means early finish (7am-3pm) leaving time to go and do things like bank, post office, food shopping, etc

    Cons

    Mixed bag of staff but you get that everywhere. Pay is low for what you do. Lazy staff always deferring customers to you cos they can't be bothered so they pass them to you without asking.

    Having to manage your interaction with some staff who's motive is to come to work to do as little as possible. You work hard while other lazy staff hide in the warehouse, avoid serving customers. Some staff are rude to customers which lets down everything good you're doing. Some staff are sabotaging the operation by not caring what they do. They pick items without letting the guns confirm what they are and the customer comes back pissed off. Deliberately putting back viewings in random locations, not dispatching items off ILS, giving customers wrong policy information, ignoring customers when they come to the queues. Spreading lies to other staff to discredit you. Leaving a mess where ever they are.

    Management not having any staff meetings with staff to go through issues that can be ironed out. Had 1 meeting in the 6 months I've been here to talk setting staff roles. Hiring too many part time people who are either at UNI or got childcare commitments. This impacts the site when you need them in the busy period and no one is available. Then everyone's on holiday when its supposed to be PEAK.

    Management don't do anything about things they are told. Training is poor. You are taught 4 different ways by 4 different people. If your trainer has bad habits, you will carry on with those same bad habits. I've seen all staff levels not care about what they are doing cos the culture is this, why should I care if no one else does.

    Advice to Management

    Listen to your staff and act on advice given. Have regular meetings. Hire full time staff ONLY. You DO NOT need part time staff. You have FT staff that CAN work weekends. Pay the trade staff more than the Screwfix staff. Have an awards scheme to incentivise and boost staff moral.


  10. "Branch Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Screwfix full-time (Less than a year)

    Pros

    Work life Balance
    Company culture
    People you work with

    Cons

    Systems could and should be better
    Review pay

    Advice to Management

    Continue doing what you are doing


  11. Helpful (1)

    "Going through a change"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Branch Manager
    Current Employee - Branch Manager
    Recommends
    Negative Outlook
    No opinion of CEO

    I have been working at Screwfix full-time (More than 3 years)

    Pros

    Excellent work life balance, fast moving industry opportunities to progress into branch management.

    Cons

    Losing identity since andrew left. It systems not fit for purpose and communication from above is becoming erratic at best.

    Advice to Management

    Get back to what you do best, focusing on customers and colleagues.


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