PetSmart Reviews | Glassdoor.ca

PetSmart Reviews

Updated 24 June, 2018
3,669 reviews

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3.1
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J.K. Symancyk
1 Rating

3,669 Employee Reviews

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Pros
  • "Working with animals abd follow employees" (in 311 reviews)

  • "Learn a lot about pets which helps you take better care of your animal friend" (in 42 reviews)

Cons
  • "Hard to get full-time, very hard to get fired which means a few workers who don't do their work" (in 191 reviews)

  • "not that many hours as part time" (in 141 reviews)

More Pros and Cons

  1. "Its good to work at petsmart"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier
    Recommends

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Helpful and understanding bosses that are always willing to help make the schedule fit your life and you get a discount if you have pets it helps

    Cons

    I just wish there were more hours available so that I didn't have to have 2 part time jobs in the summer

    PetSmart Response

    6 Jun, 2018 – Employer Branding

    Thank you so much for taking the time to provide review. Great to hear you're enjoying your experience and some of the great benefits we offer. Thanks, again!


  2. Helpful (1)

    "Was decent employment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Assistant Store Leader in Vancouver, BC
    Former Employee - Assistant Store Leader in Vancouver, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than 5 years)

    Pros

    The people you work with, it's retail so you sure get a mix of everything. Bonus is great if you make it.

    Cons

    Too many changes like extra work, eg.. Online orders, delivery.. but no extra hours to make up for it. Monthly videos that you are graded on is a pain. Surveys were brought back... Watch out if you get bad ones and the time it takes to resolve and you answer to DM... Again no extra hours for it. Scorecard, if you don't make it during quarter, no bonus for you. This is a pet store so there is alot more to learn that other retailers. Oh and if you do decide to work here, fight for a higher increase in money because they're cheap, ask and you shall receive.

    Advice to Management

    More praise to the employees, they deserve it.

  3. "Store leader"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Great environment, great people. HO personnel very humble and approachable.

    Cons

    Possible high turn over. Lots of students are the ones who apply


  4. "Went downhill fast"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier
    Current Employee - Sales Associate/Cashier
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    Helping people and seeing animals were awesome, some really great people there

    Cons

    Lots of good working have quit or been fired and the store is filled with inexperienced people or harsh people

    Advice to Management

    Increase training and listen to associates

    PetSmart Response

    13 Jun, 2018 – Employer Branding

    Thank you for leaving a review. While I'm happy to hear you enjoyed your co-workers and interacting with pets, I'm sorry to hear there were some challenges. Please feel free to contact the CareSmart... More


  5. Helpful (1)

    "Horrible company to work for"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Associate in Toronto, ON
    Former Employee - Associate in Toronto, ON
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Benefits as a full time employee

    Cons

    Polices polices polices its not about the animals ever ......just about the money the stores apprearence and how much they can sell mercandise wise and sell services to the pet parents grooming- pet hotel add ons...suites..ice cream..day care...pictures of your pets on every occcassion just $$$ hungry. No compassionate care there.

    Advice to Management

    Stop talking down to staff as you think you are better than them ....just because your pay cheque is bigger doesnt give you any right to be rude.


  6. "Great place to work!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time

    Pros

    Great managers, family-like atmosphere, fun and somewhat enjoyable work. There's always a professional and positive environment. Great job of training us all.

    Cons

    Maybe a little too many hours given to high school students, and too little hours given to college students, who need the money.


  7. "Sales Associates"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart part-time

    Pros

    great formation, break and lunch times are always respected

    Cons

    stressfull environment when there are a lot of customers

    Advice to Management

    Not enough independance at the cash for certain transactions

  8. "Meah"

    StarStarStarStarStar
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart part-time

    Pros

    Get to be with dogs all day

    Cons

    Management is constantly trying to force you to become a full-time employee that has to sign a 2-year contract. They basically own you.


  9. "Not the best"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart part-time

    Pros

    The job itself was ridiculously easy, I learned everything in a few days. The staff were also all very friendly and made it a nice work environment.

    Cons

    There were no full time jobs jobs available, and the training was pretty bad. Disorganized, considering it is an international company.

    Advice to Management

    A better training plan needs to be implemented for the workers dealing with the pets to be sold. I worked for about a week and felt like I learned almost nothing. Supervisor seemed to expect me to learn and remember everything after been shown haphazardly one time.


  10. "Best job I’ve ever had!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    Work with animals daily
    Co workers are amazing and easy to get along with
    Good opportunities for advancement
    Recognized for hard work
    Flexible schedule

    Cons

    Employees call in sick a lot but I found that to be good because I got to pick up extra hours so it’s not really a con 😏

    Advice to Management

    None


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