PetSmart Reviews

Updated Jan 15, 2021

To filter reviews, or .
3.4
53%
Recommend to a Friend
49%
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
508 Ratings
Pros
Cons
  • "Most animals like the peanut butter(in 461 reviews)

  • "Prone to dealing with misbehaving dogs(in 276 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Lead in West Vancouver, BC
    Recommends

    I worked at PetSmart part-time for less than a year

    Pros

    Friendly atmosphere Training provided Career Advancement Opportunities

    Cons

    Lifting heavy products Closing shifts (late)

    PetSmart Response

    November 25, 2020Associate Employment Brand Manager

    We're happy to hear you enjoy your life at PetSmart! Thanks for taking the time to share your experience with us.

  2. "nice work environment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier 

    I worked at PetSmart part-time

    Pros

    friendly colleagues and Employee discount

    Cons

    less various duties and little bit board

    PetSmart Response

    January 4, 2021Associate Employment Brand Manager

    Hello! We appreciate your feedback and taking the time to leave a thoughtful review. Thank you for all that you did for the pets that came into the store while you were with PetSmart!


  3. "Action Volunteers for Animals"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Action Volunteers for Animals 

    I worked at PetSmart part-time for more than a year

    Pros

    - Get to play with cats - Meet people from all walks of life - More knowledge about animals and the food suitable for different animals - Friendly co-workers

    Cons

    - I was just a volunteer working under Action Volunteers for Animals looking after the cats so I don't know much about the pay in PetSmart and other things

  4. "Too High of Expectations and Terrible Policy"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Engagement Manager in Nanaimo, BC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart full-time for more than a year

    Pros

    Get to work with animals, see the cutest come into the store. Learn about products that benefit many different types of animals.

    Cons

    Not allowed to be friends with coworkers. No team events/bbqs.

    Continue reading

    PetSmart Response

    January 11, 2021Associate Employment Brand Manager

    Hi, we appreciate you taking the time to leave a thoughtful review and are very sorry to hear this was your experience. We want to connect with you via the CareSmart line at 1-800-738-4693 so that we can try to help, as this is not in line with our values. Thank you so much for everything you did for pets and pet parents that came into the store.

  5. "I love working here!"

    4.0
    Current Employee - Anonymous Employee in Peterborough, ON
    Recommends
    Positive Outlook

    I have been working at PetSmart part-time for less than a year

    Pros

    Everyone is friendly, great to work with animals

    Cons

    Sometimes it’s hard working with dogs as they can be aggressive

  6. "Good if you love pets, lousy compensation"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate 

    I worked at PetSmart part-time

    Pros

    Bonding with pets, relaxed dress code,

    Cons

    No benefits unless fulltime, stuck in part time unless management or stylist roles, compensation not fair for the level of knowledge and skill you will develop and require

  7. "I love it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Sales Associate/Cashier in Langley, BC
    Recommends
    Positive Outlook
    No Opinion of CEO

    I have been working at PetSmart part-time

    Pros

    Best place I’ve ever worked, for the most part customers are friendly, managers are awesome, and coworkers are super nice

    Cons

    Seems short staffed a lot of the time

    PetSmart Response

    December 22, 2020Associate Employment Brand Manager

    We appreciate you taking the time to share your experience with us! We're glad you enjoy your life at PetSmart.

  8. "Great job"

    4.0
    Former Employee - Petsmart Associate in Toronto, ON

    I worked at PetSmart part-time

    Pros

    Great group of people and a fun job!

    Cons

    None come to my mind

  9. "Nice"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Sales Associate 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    great management and flexible schedule

    Cons

    nothing i can think of

  10. "Great career opportunities"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Leader in Moncton, NB
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time

    Pros

    Some amazing career paths to choose from

    Cons

    Some managers are duds, but no one is perfect.

    Continue reading
Viewing 1 - 10 of 5,377 English Reviews