PetSmart Reviews | Glassdoor.ca

PetSmart Reviews

Updated 21 January, 2019
4,023 reviews

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3.2
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PetSmart CEO J.K. Symancyk
J.K. Symancyk
108 Ratings

Employee Reviews

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Pros
  • "Working with animals and with people who love animals" (in 334 reviews)

  • "The company really supports the interns in their programs and allows them to learn a lot about what it would be like to work there after graduation" (in 48 reviews)

Cons
  • "full time hours despite only being considered part time" (in 203 reviews)

  • "not that many hours as part time" (in 156 reviews)

More Pros and Cons

  1. Featured Review

    Helpful (34)

    "Phoenix Corporate Office"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Corporate Office Empoyee in Phoenix, AZ (US)
    Current Employee - Corporate Office Empoyee in Phoenix, AZ (US)
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    The culture of the organization is what attracted me to the company and why I continue to stay. The purchase of Chewy.com in May 2017 was a very strategic addition combining the largest brick and mortar and online pet specialty in one company (yes, Chewy.com is bigger than Amazon in this space!) I have worked here for two years and the change in the Senior leadership from August 2017 to March 2018 has made a significant and positive impact. The new CEO that started in June 2018 has a great background and seems to be very personable. Very excited about the future of PetSmart along with Chewy under the new CEO. The campus has day care, gym, on-site café, Starbucks, shipping center, dry cleaning drop off/pick up - great amenities!

    Cons

    Just like any other organization, it is not perfect. However, the best place I have worked.

    Advice to Management

    Continue working together to create the strategy and aligning organizational goals to all levels. Morale has continued to improve over the past year and the transparency to employees is good - keep it going.

    PetSmart Response

    5 Jul, 2018 – Employer Branding

    Thank you so much for taking the time to leave a review! We think PetSmart is a pretty special place, as well, and really appreciate hearing about your experience.

    Like you, we are confident in... More


  2. "Current Pet Trainer, former AL. Best job ever!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Trainer
    Current Employee - Pet Trainer
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart full-time (More than a year)

    Pros

    Hard work pays off.
    Easy to get along with co workers as you can always talk about pets and learn from each other.
    Customer service is fun and natural to provide due to the nature of the business.
    Opportunities to learn lots of skills in every store.
    Even the most stressful days are easier to handle because chances are you will at least meet an awesome dog.
    Your safety and animal safety is #1 priority and it really shows daily.
    Excellent employee discounts.
    Providing animal adoptions is really rewarding.
    Working with local rescues and charities.

    Cons

    Not a lot.
    Retail hours can be annoying but that's any retail job.
    Occasional difficult customers, however there are many resources available to go the extra mile to appease them.
    It sometimes feels like leaders are going unchecked. However in my experience a bad leader has been terminated before a staff has imploded. It can feel like it takes forever for something to be done but the right thing always gets done, eventually.

    PetSmart Response

    15 Oct, 2018 – Employer Branding

    Thank you so much for the review! We are thrilled to hear that PetSmart is your best job ever! You mention several things that mean a great deal for us - from career development and safety policies... More

  3. "Pet Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Stylist in Saint Catharines, ON
    Current Employee - Pet Stylist in Saint Catharines, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time

    Pros

    Full time promised pay, room for growth, paid training, benefits, incident insurance, marketing.

    Cons

    Some policy and procdures make our job more difficult but each one is honestly well thought out and has a reason behind it. They prevent shortcuts but I think that is a good thing truthfully.

    Advice to Management

    Try to intergrate the salon staff with the staff in the rest of the store. Listen to concerns and offer to help when you have time.

    PetSmart Response

    15 Jan, 2019 – Employer Branding

    Thank you so much for the helpful feedback. We really appreciate you taking the time. Working in the salon is so important - the team is integral to our success and to bringing smiles to pets and... More


  4. "Dog groomer"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart full-time

    Pros

    very rewarding interacting with dogs everyday, staff can be friendly

    Cons

    pet parents can be really rude, stressful job, dogs are stressed out 90% of the time

    PetSmart Response

    21 Jan, 2019 – Social Media Community Manager

    Thank you so much for your review! We’re thrilled that you enjoyed the animals and friendly staff. Please know, you can always share feedback via your management team or the CareSmart line at... More


  5. "Dog Stylist"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Dog Stylist in Toronto, ON
    Former Employee - Dog Stylist in Toronto, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Great Pay and amazing benefits!

    Cons

    It's corporate. You're forced to take on more than you can handle. They'd rather you suffer be stressed out and unhappy than take on a comfortable amount of clients.

    PetSmart Response

    7 Jan, 2019 – Employer Branding

    Thank you for the feedback! That's great to hear that you enjoyed the pay and benefits at PetSmart. I assure you that we value our associates and their contributions and care greatly about their... More


  6. "It's a retail job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Pet Care Associate in Richmond Hill, ON
    Current Employee - Pet Care Associate in Richmond Hill, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (Less than a year)

    Pros

    The management and senior employees handles customer interactions, so none of the bad customer interactions make it to the associates.

    You get to work with pets.

    Flexible scheduling / easy going atmosphere.

    Room for growth if you want to have a career, this doesn't apply to part-time employees, which happen to make up most of the hands on labour and turn-over.

    Cons

    It's a retail job.

    Poop, lots of it.


  7. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee

    I have been working at PetSmart full-time

    Pros

    Pets are get the dogs

    Cons

    Physical demands of the job

  8. "Floor staff"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time

    Pros

    Great seeing pets, great customers

    Cons

    Demanding head office, less time helping customers, more time doing things that don't help with sales.

    Advice to Management

    Benefits for part-time

    PetSmart Response

    7 Dec, 2018 – Employer Branding

    Thank you for the review! We always appreciate hearing from our associates. That's wonderful to hear how much you enjoy working with pets and pet parents. We think that makes life at PetSmart... More


  9. "Sales Associate @ Yonge St."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Senior Management
    Former Employee - Sales Associate in Toronto, ON
    Former Employee - Sales Associate in Toronto, ON

    I worked at PetSmart part-time (Less than a year)

    Pros

    I worked at the Yonge Street location and had the chance to work with very flexible managers and wonderful teammates. Definitely recommend it to anybody looking to make an income while studying.

    Cons

    Rarely you might need to work on a day that you've taken off in advance

    Advice to Management

    Keep up!

    PetSmart Response

    3 Dec, 2018 – Employer Branding

    Thanks for the feedback! That's wonderful to hear how much you're enjoying PetSmart, especially working with your managers and colleagues! Thank you for taking the time to leave a review. We... More


  10. "not for everyone"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Mil in Sudbury, ON
    Former Employee - Mil in Sudbury, ON
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart full-time (More than a year)

    Pros

    Lots of hours.Learning about different pets and their needs.

    Cons

    Last minute hours available you must be very flexible in your schedule.Lots of forms and reports to fill out.Only 4hr shifts scheduled.Management is more focused on getting their bonus rather than paying attention to staff needs.Very heavy work load with no time to do it all.

    Advice to Management

    Stop focusing on meetings and reports.