PetSmart Reviews | Glassdoor.ca

PetSmart Reviews

Updated Aug 21, 2019

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Found 4448 reviews

3.2
StarStarStarStarStar
Rating TrendsRating Trends
50%
Recommend to a Friend
46%
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
239 Ratings
Pros
  • "Stalker or cleaning pets living spaces(in 757 reviews)

  • "Working with animals & learning about safety(in 362 reviews)

Cons
  • "I do wish we didn't sell enclosures that weren't good for the animals (i(in 385 reviews)

  • "You do have to clean up after dogs if owner’s refuse to pick it up or just leaves it(in 223 reviews)

More Pros and Cons
  1. "Manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee 

    I have been working at PetSmart full-time

    Pros

    Pets are get the dogs

    Cons

    Physical demands of the job

    PetSmart2018-12-10
  2. "Great Place"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Assistant Store Manager 

    I worked at PetSmart full-time for more than 5 years

    Pros

    Benifits compensation team management environment

    Cons

    Timelines hours some customers salon

    PetSmart2019-07-30

    PetSmart Response

    July 31, 2019Employer Branding

    Thank you for the feedback! We think life at PetSmart is pretty great, as well! We appreciate you sharing your experience.

  3. "Great pet focused company"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Space Planner Specialist in Oakville, ON
    Recommends
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time for more than 3 years

    Pros

    Good office atmosphere. Inclusive and accepting. Good ongoing training and support.

    Cons

    Canadian office operates on the US office timelines which can cause some challenges.

    Advice to Management

    Keep supporting your team!

    PetSmart2019-07-26

    PetSmart Response

    July 26, 2019Employer Branding

    Thank you for taking the time to share your feedback. We always appreciate hearing from our associates. That's wonderful to hear that your experience has been inclusive, supportive and enriching! Thank you, again, for the review!

  4. "Best job I ever had"

    StarStarStarStarStar
    • Work/Life Balance
    • Compensation and Benefits
    Former Employee - Pet Care Associate in Edmonton, AB
    Recommends

    I worked at PetSmart full-time for more than a year

    Pros

    Great benefits, coworkers were awesome. Fair and realistic employers.

    Cons

    Sometimes a staff member wasn't cut out for the job and animals suffered for it. I don't reccomend working here unless you honestly love animals. It's not just a job.

    Advice to Management

    Don't hire people who don't know anything about the pet's you sell.

    PetSmart2019-07-04

    PetSmart Response

    July 8, 2019Employer Branding

    Thank you for taking the time to leave a review. We read them all and appreciate the feedback. It's great to hear that you enjoyed the benefits and your colleagues. Our shared passion for pets is powerful! The health and happiness of our pets is our top priority. We'd love to ...

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  5. "Dynamic"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier in London, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time for less than a year

    Pros

    animals staff atmosphere easy fun

    Cons

    shifts long tiring cleanup lifting

    Advice to Management

    more shifts

    PetSmart2019-07-18

    PetSmart Response

    July 22, 2019Employer Branding

    Thank you for the feedback! That's great to hear PetSmart was a fun environment! Please know you can always share more via the CareSmart line at 1-800-738-4693. We appreciate you taking the time!

  6. "manager"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Manager in Saskatoon, SK
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time for more than 3 years

    Pros

    great people and customers alot

    Cons

    there are no cons everything is great

    PetSmart2019-06-29

    PetSmart Response

    July 2, 2019Employer Branding

    We think PetSmart is pretty great, as well, and you're right - it's because of our incredible team and amazing pet families. It's great to read that PetSmart has been such a positive experience for you. Thank you for sharing and for all your hard work in making PetSmart such a great ...

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  7. "Welcoming Environment"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Lead in Markham, ON
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PetSmart part-time for more than a year

    Pros

    You feel comfortable when working, good pay raise opportunities, management isn't problematic, good variety of employees, customers are generally not needy.

    Cons

    Discount isn't the best, can be full of drama, a lot of employees call in sick on the regular, not a lot of hours unless in management team.

    Advice to Management

    Take steps to conduct more in-depth interviews so the right individuals are hired.

    PetSmart2019-06-21

    PetSmart Response

    July 2, 2019Employer Branding

    Thanks so much for taking the time to review. Creating a welcoming environment for our associates, pets and pet parents is crucial, and I'm so happy this has been your experience. We appreciate and consider all of the feedback we receive from our associates. Please know, you can ...

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  8. "Great place to grow"

    StarStarStarStarStar
    Current Employee - Assistant Store Leader 

    I have been working at PetSmart full-time

    Pros

    Growth opportunities in stores all the time.

    Cons

    Not much opportunity beyond stores.

    PetSmart2019-07-01

    PetSmart Response

    July 2, 2019Employer Branding

    Thank you for taking the time to leave a review! We certainly value growth and development at PetSmart and aim to create opportunities for everyone to thrive both personally and professionally. I'm glad it's been a positive experience for you. Thanks, again!

  9. "Good Starting Job"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pet Care Specialist in Surrey, BC
    Recommends
    Positive Outlook
    No opinion of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    Friendly managers (most of the time) Lots to learn about all of the animals

    Cons

    Customer service and the little of knowledge customers know before looking for a pet.

    Advice to Management

    Teach associates how to properly defuse a situation with pet parents who are adamant on getting their pet of choice on the day, regardless of their knowledge.

    PetSmart2019-05-31

    PetSmart Response

    June 5, 2019Social Media Community Manager

    Thank you for the feedback. That's wonderful to hear that you enjoyed learning about pets. Ensuring animals are healthy and happy is our top priority. Please know you can also contact the CareSmart line at 1-800-738-4693 with any questions or concerns. Thanks, again!

  10. "Just the worst"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Dog Groomer in Cambridge, ON
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time for more than 5 years

    Pros

    Getting to work with dogs, that’s about it.

    Cons

    Higher ups making rules for you to follow that have never groomed a dog in their life. Management is a joke. It’s all about making more money than last year. Management treats you like garbage if they have anything personal against you. I’ve watched them push certain people to quit and then move on to the next person they disliked. You are constantly over worked and over booked to the point where it is a safety...

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    Advice to Management

    Actually respect your employees and treat them with some sort of kindness. The amount of people that have gone on stress leave since I started is ridiculous. Clearly there is a problem with how this place is run.

    PetSmart2019-07-04

    PetSmart Response

    July 8, 2019Employer Branding

    Thank you for bringing this to our attention. This is not the environment we wish to create for our associates. Please contact the CareSmart line at 1-800-738-4693 so we can understand more. Thank you.

Found 4448 reviews