PetSmart Reviews

Updated Oct 24, 2021

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Found 6,540 of over 6,662 reviews

3.3
52%
Recommend to a Friend
50%
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
830 Ratings
Pros
  • "Working with animals is fun, schedule is flexible(in 456 reviews)

  • "Fantastic work for a college kid with a future in animal work(in 187 reviews)

  • Cons
  • "Poor management that did not care for the animals' safety as much as the bottom line(in 469 reviews)

  • "Prone to dealing with misbehaving dogs(in 286 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 3 years

      petsmart employee

      Jun 15, 2021 - Associate Lead With Keys 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      working with and caring for animals lots of stuff to keep you busy fast pace flexible schedule

      Cons

      on feet all day heavy lifting

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      PetSmart Response

      Associate Employment Brand Manager

      We appreciate you taking the time to share your experience with us! We're glad you enjoy your life at PetSmart.

    2. 4.0
      Former Employee

      Overall a good PT job for students

      Oct 18, 2021 - Sales Associate/Cashier 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great team good management organized paid every week

      Cons

      not too many hours and sometimes understaffed

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    3. 4.0
      Current Employee, more than 1 year

      Great Team

      Oct 12, 2021 - Pet Care Associate in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great team, truly felt like family. Made work fun, and interacting with pets was the highlight of every day.

      Cons

      Terrible customers, but typical of a retail environment.

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    4. 4.0
      Current Employee

      Great company

      Oct 12, 2021 - Manager in Chatham-Kent, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      -Amazing culture of inclusiveness, the company truly focuses on its associates and understands they drive the business. -Great team atmosphere. -KPIs are very reasonable and attainable. -Great benefits for Full time, surprising perks for for Full Time and Part Time associates. -Disciplinary process is very modern; focuses on the assumption that the associate wants to do well and plans a course to correct with support. -Great top down communication from Head Office to store level. -Engages associates to learn about the business/health and safety with monthly videos and provides an incentive. -Great job security; pandemic-proof job, no lay offs. Even services associates don’t get laid off. -You get to interact with animals and animal lovers day-in, day-out.

      Cons

      -Unless you’re a store leader, the leader salaries are very uninspiring. Wages are not competitive at all for associates and from Assistant Store Leaders down. -Although the progressive disciplinary process is fantastic, it can be an extremely lengthy process to terminate under performing/negative associates that affect the morale of the team. -Salon department isn’t unified very well with the core side of the business, leading to a “fish bowl” effect. This makes it a delicate work ecosystem that can make it intimidating for new associates and even leaders to navigate through. -Scheduling can be difficult as the YOY for budgeting declines, but the expectations remain the same or higher.

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    5. 4.0
      Former Employee, more than 1 year

      Great experience

      Oct 1, 2021 - Cashier in Richmond Hill, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      everyone friendly great atmosphere to work in

      Cons

      got boring at times due to low volume

      1 person found this review helpful
    6. 2.0
      Former Employee

      Dog Trainer

      Oct 11, 2021 - Dog Trainer 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      I really enjoyed the job itself.

      Cons

      It was difficult to get the time and resources needed that I was supposed to receive.

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      PetSmart Response

      Associate Employment Brand Manager

      Hello, thanks for taking the time to review and share with us! Please know, we take your concerns seriously and would love to connect with you so that we can help. Please reach out to the CareSmart line at 1-800-738-4693 to talk more with us.

    7. 5.0
      Current Employee

      Petsmart

      Sep 17, 2021 - Retail Manager in Coquitlam, BC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great pay for managment good quarterly bonus sales so good from Covid that the company has been giving ALL associates bonuses

      Cons

      gotta deal with a lot of pee and poop

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      PetSmart Response

      Associate Employment Brand Manager

      We appreciate you taking the time to share your experience with us! We're glad you enjoy your life at PetSmart. Thanks for all that you do!

    8. 4.0
      Former Employee, more than 5 years

      Pay

      Sep 17, 2021 - Grooming Salon Manager in Edmonton, AB
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Benefits, vacation pay and discretionary pay

      Cons

      Being pushed to do more that what your payed from head office

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      PetSmart Response

      Associate Employment Brand Manager

      We appreciate you taking the time to share your life at PetSmart with us. Please know, you can also share your thoughts with us via the CareSmart line at 1-800-738-4693. Thank you for all that you did while at PetSmart!

    9. 4.0
      Current Employee, less than 1 year

      Rewarding job

      Sep 9, 2021 - Associate 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great atmosphere. Cute animals. Company helps homeless pets find homes which is awesome.

      Cons

      Not consistent hours. Can be tiring.

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