PetSmart Reviews

3.1

37% would recommend to a friend

(10,784 total reviews)
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Ken Hicks

25% approve of CEO

29% positive business outlook

PetSmart has an employee rating of 3.1 out of 5 stars, based on 10,784 company reviews on Glassdoor which indicates that most employees have a good working experience there. The PetSmart employee rating is in line with the average (within 1 standard deviation) for employers within the Retail and wholesale industry (3.5 stars).

Reviews by job title

11K reviews
4.0
Jun 11, 2026
Recommend
CEO approval
Business outlook

Pros

Good discounts for products and services.

Cons

This might not be global, but in my case I think management could have had the associates' backs instead of just going for revenue, I got bored of safety-risking situations at work just for letting bad customers back because money goes first,

Viewing 1 - 3 of 10,784 Reviews

Glassdoor has 11,047 PetSmart reviews submitted anonymously by PetSmart employees. Read employee reviews and ratings on Glassdoor to decide if PetSmart is right for you.