PetSmart Reviews

Updated May 12, 2021

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3.3
53%
Recommend to a Friend
52%
Approve of CEO
PetSmart CEO J.K. Symancyk
J.K. Symancyk
626 Ratings
Pros
  • "Working with animals is fun, schedule is flexible(in 456 reviews)

  • "Fantastic work for a college kid with a future in animal work(in 187 reviews)

Cons
  • "Poor management that did not care for the animals' safety as much as the bottom line(in 469 reviews)

  • "Prone to dealing with misbehaving dogs(in 286 reviews)

More Pros and Cons
Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
  1. "Good place to work"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Associate Lead in West Vancouver, BC
    Recommends

    I worked at PetSmart part-time for less than a year

    Pros

    Friendly atmosphere Training provided Career Advancement Opportunities

    Cons

    Lifting heavy products Closing shifts (late)

    PetSmart Response

    November 25, 2020Associate Employment Brand Manager

    We're happy to hear you enjoy your life at PetSmart! Thanks for taking the time to share your experience with us.

  2. "I loved it"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - PetsHotel Night Pet Care Specialist 

    I have been working at PetSmart full-time for more than 3 years

    Pros

    I have been on nights at the hotel for 5 years ( this year ). Things can get crazy. If you are organized, good with time management, and able to work in a very fast paced environment, this could be a good fit for you. It is not a job for everyone, and it is about 80 % cleaning and setting up for the next shift, and 20 % animal interaction. You can be alone with up to 75 animals, before they call in a second shift. Busiest times would be holiday breaks, and summer. All in all I made a ton of doggie pals, and I loved cleaning and taking care of the animals so it was good for me. I really liked my hotel manager too. I felt appreciated by management most of the time, and when I expressed interest in a higher wage, I was rewarded. Work hard, prove yourself, you will be an asset to the team and company.

    Cons

    Long shifts, can be loud, overwhelming. The biggest con was the other hotel team members. More interested in chit chatting and gossiping than doing work. Be prepared that you are your own team, and to rely only on yourself. Very high turn over rate, for example since I have been on nights we have gone through at least 6 other over nights, it's hard work. Once you prove yourself, you're golden. Some dogs are very mean and don't like people, you have to walk these dogs while alone in the hotel and store. That seems terrifying ( but my team was understanding if we had a super crazy dog and I didn't feel safe )


  3. "Compared to retail, it is a good company to work for."

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Manager in Ottawa, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at PetSmart full-time for more than a year

    Pros

    Strong company culture, good benefits, company with an open door policy, good working environment. If you love Pet, this place is a great place.

    Cons

    Manager with little or no previous experience, leading without training or with the quality of a good manager or leader. Promotions in my view are not always fair.

    Continue reading
  4. "Toxic Envelope"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Salon Assistant in Langley, BC
    Doesn't Recommend
    Neutral Outlook
    No Opinion of CEO

    I worked at PetSmart part-time for more than a year

    Pros

    Seeing the cute dogs and the discounts

    Cons

    Salon Manager is not nice to staff. Talks about staff behind their backs, does not remain confidential. Tells staff who and who not to be friends with. And does not do anything to help struggling staff. No weekends off, won't try to help if you need a home/work balance. Completely unprofessional. Threatens to take away lunch breaks if your work isn't up to the manager standards. I no longer work there because of this.

    Continue reading
  5. "Great environment with many kind people"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Customer Engagement Manager in Mississauga, ON

    I worked at PetSmart full-time for less than a year

    Pros

    Worked with some incredible people, I also thought that being around the pets could really help when things got stressful.

    Cons

    Hours weren’t ideal. For management it’s a bit better because you get decent vacation time but there will still be many weekend shifts and/or night shifts. Depending on the position you’re are in life, it can work. For me it was very hard because my girlfriend works a 9-5 min-fri schedule so we did not end up getting much time together.

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  6. "my personal review"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier in Toronto, ON

    I worked at PetSmart full-time

    Pros

    good place to work with everyone

    Cons

    long hours in the store

  7. "Great Managment"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Associate Lead in Kamloops, BC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PetSmart part-time for more than a year

    Pros

    The managers have been amazing here and really care about their employees. There are a lot of programs to help employees in their daily lives and the company does give back.

    Cons

    Really do NOT get paid enough, much like any of these retail jobs. Its ridiculous. Full time hours are basically non existent.

    Continue reading
  8. "Great if you love animals but low pay and no full time"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Pet Care Associate in Ottawa, ON

    I worked at PetSmart part-time for more than 5 years

    Pros

    If you’re an animal lover, enjoy caring for many different animals, learning more about animal care and talking to the public you’ll enjoy it. The people you work with really help make this job. Some managers are great.

    Cons

    If you get managers that don’t like you, it can be rough. Low pay and very, very small raises in pay. Rare to get full time unless you’re management. They don’t want to give you benefits if they can help it. Every year the company cuts back hours and wants management to spend less and less to make company yearly income keep increasing, so less is spent on fixing needed equipment, habitats and vet visits for animals.

    Continue reading

    PetSmart Response

    March 31, 2021Associate Employment Brand Manager

    Hi! Thanks for taking the time to review. We'd enjoy getting to speak to you further about a few of the things you mentioned above, as this is not in line with our values. Please feel free to reach out to the CareSmart line at 1-800-738-4693.

  9. "Great part time job"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Cashier 
    Recommends
    Positive Outlook
    No Opinion of CEO

    I worked at PetSmart part-time

    Pros

    Flexible hours Fun customers and pets Great coworkers

    Cons

    Late hours sometimes Lots of stocking shelves

  10. "dope"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Diversity & Inclusion
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Cashier 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I have been working at PetSmart part-time for less than a year

    Pros

    fun work environment great people

    Cons

    kinda unorganized at time but its not a big deal because they are nice

Viewing 1 - 10 of 5,938 Reviews

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