PetSmart Reviews | Glassdoor.ca

PetSmart Reviews

Updated 13 December, 2017
3,329 reviews

Filter

Filter

Full-timePart-time

3.1
StarStarStarStarStar
Rating TrendsRating Trends
Recommend to a friend
Approve of CEO
(no image)
Raymond Svider
34 Ratings

3,329 Employee Reviews

Sort: PopularRatingDate

Pros
Cons
  • It is extremely difficult to secure a full time position (in 180 reviews)

  • The fact that everyone is hired in PART TIME like no I need more than 30 hours a week for rent (in 132 reviews)

More Pros and Cons

  1. "Dr"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at PetSmart part-time

    Pros

    Nicely kept well organized nice ok

    Cons

    Slow at times but what can you do.

    Advice to Management

    Keep your head on strong you’ll be ok


  2. "Early Morning Stocker"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - EARLY MORNING STOCKER in Ottawa, ON
    Current Employee - EARLY MORNING STOCKER in Ottawa, ON
    Recommends
    Neutral Outlook
    Disapproves of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Good discount (15%)
    Nice work place

    Cons

    Not a lot of hours
    Company makes you wear name tag with stickers, basically ranks you
    No benefits unless FT


  3. "cashier"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    easy and nice place to work

    Cons

    can get a bit boring at times


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. "Work Like a Dog"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Stocker/Pet Products Associate
    Former Employee - Stocker/Pet Products Associate
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    You get to play with dogs and cats
    Cool co workers

    Cons

    Disgusting management, belittles you in front of other employees makes comments about other employees when they talk on the radio.
    Busted, none existent, or barely working equipment
    No full time opportunities other than team leaders
    Heavy pressure sales environment
    Plenty of product training but barely any training on how to do your job
    Favoritism

    Advice to Management

    Act like a manger
    Have some full time jobs other than leaders to give your workers a reason to stay.


  6. "Not good"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at PetSmart part-time

    Pros

    The animal were the only upside

    Cons

    Awful management, rude workers, lasted two weeks, not following availability


  7. "Pet Stylist"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Neutral Outlook
    No opinion of CEO

    I worked at PetSmart full-time

    Pros

    Dogs are awesome and customers were mostly nice to deal with

    Cons

    Management are not awesome and are very unprofessional

    Advice to Management

    Be professional.


  8. Helpful (2)

    "Easy for students"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Dog Trainer in Calgary, AB
    Current Employee - Dog Trainer in Calgary, AB
    Recommends
    Neutral Outlook
    No opinion of CEO

    I have been working at PetSmart part-time (More than a year)

    Pros

    Easy, nice staff, relaxed environment

    Cons

    Retail, sometimes you can get a bad manager

    Advice to Management

    Don't let the employees slack - it's too easy to be lazy


  9. Helpful (1)

    "Dog Training & Doggy Daycare"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at PetSmart full-time

    Pros

    Dogs are awesome, fun times and great atmosphere

    Cons

    Not always paid on time and lots of extra stuff had to happen that was not paid

    Advice to Management

    Keep things small


  10. "High Turnover Rate and for Good Reason"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Cashier
    Former Employee - Cashier
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PetSmart part-time (More than a year)

    Pros

    - Friendly coworkers.

    - Passionate customers.

    - Meetings lots of animals. (ex. I met a chicken once)

    - Lots of learning opportunities when it comes to pets (ex. you will learn what food brands to recommend, what the common allergens are, what kind of harness is necessary for a dog, what treats are toxic, etc.)

    - 15% off of everything in the store that is not shortdated and occasional free stuff whenever there is an event.

    Cons

    - Managers will fire you if you call in for a family emergency (ex. one of my friends got fired because she could not make it to work because her grandma passed away).

    - Managers will also ridicule you if you do not match the dress code exactly (ex. my friend who is decently tall could not find khaki pants that fit properly so had a bit of ankle showing and was forced to stay behind till the whole night. Also, I was teased because my shoes squeaked).

    - Managers will yell at you if they did not train you to do your job properly (ex. a former coworker was yelled at because she was not trained how to properly clean bird cages for a good ten minutes).

    - Managers will hide in their office during busy times.

    - Customers often let their pets go to the washroom in the store and pretend not to notice, leaving whatever employee saw it to either risk mentioning it to them or cleaning it up for the customer.

    - New hires get paid more than old hires. You will be training someone new that will be getting paid more than you do, and you do not get raises. (ex. Half of my coworkers that I knew quit because they were still getting paid $10.70 while everyone else they helped train was getting paid $12+).

    - Everyone is hired with the promise "you will be trained in pet care AND cash". I worked there for almost 2 years and was never trained in pet care, despite asking multiple times.

    - The position you apply for and are hired for is not often the position you are put in. (ex. At least three of my co-workers were hired for a pet care associate position but only ever was put in cash).

    - If closing in pet care, you are expected to clean the back rooms and watch the fish tank areas. This proves to be impossible if there is only one associate on the floor, and the managers will almost never help.

    Advice to Management

    - Fix your management team as they are the main reason why everyone quits.

    - Value your employees more. If you want loyal, good customer service in your employees let them know they are valued.

    - Do not pay new hires more than old hires because it encourages old hires (the ones that are actually knowledgeable) to quit and for PetSmart's customer service to fall.


  11. "HORRIBLE"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Pet Hotel in Mississauga, ON
    Former Employee - Pet Hotel in Mississauga, ON
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at PetSmart part-time (Less than a year)

    Pros

    be with dogs - not joking only good thing

    Cons

    over worked, not respected, play favourites, rude, unprofessonal, everyones scared of boss, expect too much, i was a student and they made me work full time after i asked many times to only work max 25 hours, also made me work when i was supposed to be in class, after i talked to them many times i had to quit because they weren't listening to me. I was a part time working full time hour and exams were coming up and they wouldn't work me under 40 hours. Worst job I've ever had.

    Advice to Management

    get a better manager who is professional


Showing 3,329 of 3,356 reviews
Reset Filters