PeopleFluent Reviews | Glassdoor.ca

PeopleFluent Reviews

Updated 11 August, 2018
199 reviews

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3.0
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Charles S. Jones
82 Ratings

199 Employee Reviews

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Pros
  • "Good culture with good work-life balance" (in 15 reviews)

  • "The company is now hiring and retaining great people (for the most part)" (in 19 reviews)

Cons
  • "Very fast paced environment where change is constant so not for those who like to watch and not act" (in 6 reviews)

  • "Much of that amazing talent has left the company and employee retention is an issue" (in 3 reviews)

More Pros and Cons

  1. Helpful (3)

    "Building a culture of connectedness..."

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PeopleFluent full-time

    Pros

    The team has legitimately got your back, any time, in any situation. Regardless of what we're trying to accomplish, someone from the PF team will step up to lend a hand. Win or lose, we're in it together.

    Cons

    Can get caught in bureaucratic red-tape throughout certain internal processes. However, teams involved in these are always open to feedback and express a desire to improve.

    Advice to Management

    Keep working on building this culture of the PeopleFluent family. Keep working on improving our overall product stack and driving the message out to the industry that we're here and that we have a lot to offer.


  2. Helpful (1)

    "Sales position"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    No opinion of CEO

    I worked at PeopleFluent full-time

    Pros

    Driven by quality
    Great people
    Collegial
    Good technology
    Desire to excel
    Innovative

    Cons

    Image
    Unsophisticated
    Lack of flexibility
    Turnover
    Tech Legacy

    Advice to Management

    Keep looking for inspirational sales leadership

  3. Helpful (3)

    "Don't turn around and walk away....turn around and run from Peoplefluent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    Pros

    Equipment laptop, Iphone and Ipad.

    Cons

    I must say that I've never worked for a worst company in life. I felt that I was being treated as a cotton worker in a plantation. Clients would tell me about issues that needed to be resolved and when I would report back and would get circle of words. So I would take negative feedback from customers and then get dumped on for reporting inefficiencies.

    Advice to Management

    Stop leaving a fantasy world you are Oracle, MS or SAP. Stop and listen to your employees and empower them to succeed.


  4. "Great place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive in Montreal, QC
    Current Employee - Account Executive in Montreal, QC
    Recommends
    Positive Outlook

    I have been working at PeopleFluent full-time (Less than a year)

    Pros

    -There is a genuine team atmosphere where everyone is expected to have everyone else's back.
    -Sales leadership is top-notch. Very focused on enabling and contributing to the team's success. They tend to look for solutions - not problems.
    -The product is fantastic.

    Cons

    -Brand recognition isn't as strong as one would like it to be
    -Past turnover has hurt some customer relationships and the ability to execute on future objectives

    Advice to Management

    -Keep on building the culture and give teams time to gel and make an impact.
    -Need to build a framework for faster decision making when it comes to product roadmap decisions - especially when sales is depending on it


  5. "Working at PeopleFluent with passion!"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends

    I have been working at PeopleFluent full-time

    Pros

    The company is big enough to provide great products and teams of experts to support their employees and clients but small enough to feel like a family. The culture is supportive and transparent where you'll want to give 110%.

    Cons

    Nothing important enough to report.


  6. Helpful (1)

    "Promising Direction"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at PeopleFluent full-time (More than 8 years)

    Pros

    PeopleFluent has historically received high praise for the quality of co-workers. This has not changed. Peoplefluent under LTG leadership appears to have a renewed focus on investing in the core products - this is promising for the engineering teams as well as our customer base. We have gone through rounds of cuts to the business where we have been focused on doing more of the same with less. LTG has come into the business and is focusing on investing in products and changing how we're approaching the priorities and changing the fundamentals of how the business will be run.
    Consistent Communication as part of the transition plan.
    caring co-workers. Act as one team.

    Cons

    We are in the middle of change. For some, the change is unsettling because it's occurring too fast and in other areas, the change seems too be slow. LTG team came in and quickly made decisions, where they may not fully understand the implications of those changes. Time will tell, and LTG is admittedly willing to make mistakes along the way to ensure speed of change.

    Advice to Management

    Keep your eye on the customers and be open to understanding where you may have overlooked impacts as part of the transition. PeopleFluent is greater than a learning product, and customer challenges will be different as a result of their business pains.


  7. Helpful (2)

    "Account Executive"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Account Executive
    Current Employee - Account Executive
    Recommends
    Positive Outlook
    No opinion of CEO

    I have been working at PeopleFluent full-time (More than 5 years)

    Pros

    Fast Paced
    New Management team is amazing - focused on clients & product innovation
    Really enjoy the people that I work with
    Depth of expertise on our teams

    Cons

    There has been a lot of change in the past around strategy that has inhibitied our success. The new strategy is exciting. It's focused on positively implacting the customer experience and investing in our products. I am excited to see the changes that happen in these coming months.

    Advice to Management

    Focus on the customer. Develop a strategy that ensure client success is at the core.

  8. Helpful (1)

    "LTG Inherits Great Strategy in IDC Market Leader PeopleFluent"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook
    Approves of CEO

    Pros

    PeopleFluent has great products that are likely to continue to thrive under the new leadership of LTG. As IDC pointed out — and as LTG’s strategy lead Piers Lea affirmed in his blog post on the acquisition — the company’s transformation under former CEO Charles Jones and his team created a market leading product and service that customers can rely on. LTG’s global reach and services are incredibly complements to what was already in place. Jones commitment to the employees and customers of PeopleFluent in creating this strategy and finding the right company in LTG to move the strategy forward is notable.

    Cons

    The PeopleFluent brand, despite accolades from IDC and others, isn’t as prominent as it should be.

    Advice to Management

    Retain PeopleFluent employees, engage and understand customers and expand into new global markets.


  9. Helpful (2)

    "Poor Training"

    StarStarStarStarStar
    Former Employee - Anonymous Employee in Raleigh, NC (US)
    Former Employee - Anonymous Employee in Raleigh, NC (US)

    I worked at PeopleFluent full-time (Less than a year)

    Pros

    Flexible with work schedule and there is no micro management.

    Cons

    There's little to no onboarding. Absolutely nothing is written down and everyone seems to think you learn the job via osmosis.


  10. Helpful (1)

    "Reflection"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Approves of CEO

    I worked at PeopleFluent full-time

    Pros

    After leaving PeopleFluent and reflecting on the strategy Charles Jones had put in place it’s apparent that what he did was well thought out and executed.

    He motivated the teams to focus on the right things at the right time helping to drive adoption of the Productivity Platform which ultimately led to higher customer satisfaction and improved retention rates a couple of key components of the strategy.

    The idea of focusing on key verticals based on the company’s strengths and the domain knowledge of the people drove win rates up ultimately revenue.

    This was all done while competing in increasingly difficult market conditions. The exit to LTG was proof that with the right leadership in place companies can achieve good things.

    Cons

    The execution of the strategy required tough decisions that impacted people's work and jobs. This made it a difficult exercise for a lot of folks


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