One Medical Reviews

Updated Jun 30, 2020

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3.2
51%
Recommend to a Friend
72%
Approve of CEO
One Medical CEO Amir Dan Rubin
Amir Dan Rubin
66 Ratings
Pros
Cons
  • "Admins are also expected to take on extended roles such as billing(in 25 reviews)

  • "I can swing with a bit of growing pains in the meantime(in 17 reviews)

More Pros and Cons
  1. "Great people + a mission with real promise"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Tech in San Francisco, CA
    Recommends
    Approves of CEO

    I have been working at One Medical full-time for more than a year

    Pros

    - Awesome people and culture, incredibly motivating environment - Opportunity to have real ownership over your work and make a difference in the organization and for patients - Great work/life balance

    Cons

    -lack of traditional Bay Area tech company 'perks' but tends not to be a real issue

  2. "Model is Nice, Don't Value Field Teams"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Assistant in San Francisco, CA
    Neutral Outlook
    No Opinion of CEO

    I have been working at One Medical full-time for less than a year

    Pros

    nice people, inspiring mission, snacks

    Cons

    non-competitive pay, added responsibilities with no increase in compensation, inexperienced management

    Continue reading

    One Medical Response

    July 7, 2020Sr. VP Operations

    Thank you for taking the time to share this feedback. I’m inspired every day by the people who work here, and am glad to hear this is something you value as well. I’m also sorry to hear that you don’t feel you’ve been properly supported as a member of one of our field teams. Admins play a vital role in advancing our mission of transforming healthcare, and we have a variety of resources and programs in place to ensure that all team members have the tools they need to succeed in their roles. If this has not been the case for you, I’d love to hear more about your experience and welcome you to reach out over email, either directly to me or to your HR business partner so we can work towards improving your situation. Thanks again for all of your hard work, especially during this very challenging time, and I hope to hear from you soon. - Doug Gunderson

  3. "Excellent benefits, patient care, employee experience"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Office Operations Manager in Bellevue, WA
    Recommends
    Positive Outlook

    I worked at One Medical full-time for more than 3 years

    Pros

    Full benefits on the 1st day of employment, personal & professional development, growth and learning opportunities

    Cons

    Can be too close-knit, leading to occasional interpersonal issues and favoritism, lots of change can be taxing on even the most pro-change employees

    One Medical Response

    July 7, 2020Sr. VP Operations

    Thanks very much for sharing your feedback, and for your 3+ years of dedication to our shared mission. In that time, I’m sure you’ve seen our organization evolve quite a bit, and your perspective means a lot. I’m glad to hear that you’ve enjoyed taking advantage of growth and learning opportunities along the way, and am grateful to you for shining a light on areas where we can continue to improve. I know the past few months have been difficult, with all of us navigating new and frequent changes, as you mention. Thanks very much for continuing to make One Medical such a great place to work and receive care. We couldn’t do it without you. - Doug Gunderson

  4. Helpful (1)

    "A Good Place to Work with Room for Improvement"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Membership Advisor in New York, NY
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at One Medical full-time for more than a year

    Pros

    -collaborative work culture -supportive Membership manager -room for development and growth on the Membership Team

    Cons

    -lack of career growth outside of Membership team -low pay for administrative positions -lack of gender and racial diversity as you climb leadership structure

    Continue reading

    One Medical Response

    July 7, 2020Sr. VP Operations

    Thanks very much for leaving this review. I'm glad to hear you've enjoyed your time at One Medical, and appreciate you sharing your thoughts on how we can continue to improve. Career development is something that is particularly important to me - and creating pathways for our team members to grow professionally has been a top priority since day one. The list of people who have grown their career here is quite long, and I’m proud of the success we’ve had in this area. In fact, nearly half of our corporate roles have been filled by internal promotions. Regarding your comments on diversity; while nearly 43% of our organization is non-white, and 70% are women, I recognize that we have a lot of work to do as an organization to hire and promote members of underrepresented communities, especially into leadership positions. As part of our commitment to diversity and inclusion, there are a number of efforts underway to increase representation at all levels of our company while continuing to foster a culture free of implicit bias and discrimination. If you’d like to discuss any of the above further, I welcome you to email me directly or reach out to your HR business partner. We are always here to listen and discuss. Thank you again for sharing your thoughts, and for all of your hard work. - Doug Gunderson

  5. Helpful (1)

    "Great Company to be a Patient with, Not great company to work for"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Administrative Assistant in Washington, DC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at One Medical full-time for more than a year

    Pros

    work environment, casual dress attire, nice offices

    Cons

    they do not care about the Administrative staff who are the only reasons the company stays together. They are too patient focused and let horrific terrible patients get away with harassing their employees and call it CICARE. They do not provider livable wages for anyone except their Providers. Constantly changing policies and standard work makes it harder to do your job

    Continue reading

    One Medical Response

    July 7, 2020Sr. VP Operations

    Thanks very much for leaving this thoughtful review. It sounds like you’ve had some troubling experiences with patients, which I am very sorry to hear about. I want to be clear that while we are committed to providing the best patient experience possible, we care deeply about our team members and strongly believe that everyone deserves to be treated with respect - especially in the workplace. Along those lines, we’ve implemented tools and programs to help team members in the field navigate conversations with difficult patients, and I encourage you to lean on those resources. That said, if there are specific instances in which you or a teammate was mistreated by a member, I ask that you please report the incident to your HR business partner, so that we can properly escalate and determine the best course of action. Keeping team members safe is our top priority, and we rely on your feedback to do so. Thank you again for sharing your perspective, and for your ongoing dedication to our organization. - Doug Gunderson

  6. Helpful (1)

    "Phlebotomist experience"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Phlebotomist 
    Recommends
    Approves of CEO

    I have been working at One Medical full-time for more than a year

    Pros

    Great company, mission and culture

    Cons

    The pay is not competitive.

  7. COVID-19
    Helpful (10)

    "Proceed with caution if you have health/tech experience"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Office Manager in San Francisco, CA
    Negative Outlook
    Disapproves of CEO

    I have been working at One Medical full-time for more than 5 years

    Pros

    Benefits over a few years become pretty good. Stock options promising. Ops field teammates are awesome Lots of meaning and purpose in the work Practice running a clinic and ops management collaboration virtually Big company, so relocation and saying with company is possible There’s a big effort to be a feedback culture. While not always perfect, everyone top down really tries to listen You can gain experience here and learn skills, even though most of the learning happens through mistakes on the job Some fun perks, including yearly meetings and summer picnics and holiday parties Overall sense of community, a love-hate relationship for a lot of people (more below on why)

    Cons

    One Medical’s philosophy of training after your first two weeks of employment is to follow “standard work”, scripts for your role that substitute step-by-step information for lack of training. Unfortunately, kinesthetic training is required to learn, and the negative effect of the lack of training falls on front line staff, the middle managers that support them, and the consumers that become live training modules. Middle management, ensuring accountability, takes the brunt of the work created from the lack of training. Office managers do not have the bandwidth to create and deliver proper technical training to team members, after all, despite tech roots, the product ultimately delivered is healthcare. Lack of investment in proper healthcare training likely contributes to high turnover rate and lack of trust in leadership, and probably stems from financial implications of our investors and an in turn aggressive an scaling plan to realize the vision promised to them that has no issue with leaving front line staff in a state of chaos as leaders attempt to contextualize sudden change (model is designed to find the “right” type of person who will tolerate “building the plane while you fly it”. Middle management is often left to make sense of major marketing roll-outs, typically with limited transparency on the context behind decisions and vision. One Medical appears to be content with a high-turn over model, however disent has been heightened in the novel coronavirus era as operations tries to remain nimble but is discovering that change management takes great planning, time and detail to align and organization to successfully deploy. Our reactive approach to “make the big change and see how it affects things” has fatigued middle management and field . Likely these leaders are stretched from our “lean” philosophy and overworked themselves, so they may just not have the bandwith for a proper roll out. However, this org has not shown it has great vision and anticipation unto how it’s marketing is executed in it/ operation. More frustrating is that there doesn’t seem to be much effort to change, because they hire people that essentially figure things out typically with only a bit of information. However, most burn-out and leave. Ops teams are left to support not only patients but also the shortcomings of senior leadership and the chain of command. In a darker view, reverse psychology is often used by managers, whom will will “coach” you into “realizing” their point of view because you simply did not ask enough “questions” or didn’t approach something with the perspective of “curiosity” (this where the “drinking the kool-aid comments come from). I do consider this a form of intimidation and believe One Medical is conscious of the culture of emotional manipulation. It’s all a little weird and very fake; very stressed out people hunkering down to show people they “care” because in their calculation, this is what drives productivity and workplace satisfaction (they may be right but it all lacks authenticity here, people aren’t actually this happy to be here). Some leaders genuinely seek observable feedback even when it’s tough to see/hear, however I think ops has really failed to follow through on identifying and making systemic change to truly remove major barriers for its front line field staff. One Medical is traveling full speed towards a mission; that a doctor’s office experience can be a coveted corporate product by having its own app, a more personable experience that is scaled nationally and beyond. This is the vision in which they are heavily invested in, and they are ready to do it with a a mostly rotating clinical and operations staff. While the pay is low but benefits are good, I truly think that they have always missed the mark by treating ops staff and clinical staff as a disposable afterthought, or at best, a tool to be manipulated as a means to an end. They chose to scale quickly and took many shortcuts to get there. Yet, a lot of choose to stay. One Medical knows this and banks on it.

    Continue reading

    One Medical Response

    May 27, 2020Sr. VP Operations

    Thank you for taking the time to write this incredibly detailed review and for leaving some very thoughtful advice. Over the past 5+ years, you’ve seen our organization through many chapters, and I appreciate you sharing your unique perspective on how and where we can get better. It's clear that quite a bit of thought went into this review, and while I find a number of your points disheartening, I want to assure you that I take all of them quite seriously. Rather than address each of your concerns here, I’ve had a chance to connect internally with the Ops leadership team and we’ve decided to set aside a portion of our upcoming All Hands meeting to discuss feedback as a team. I’m eager to continue this important conversation live, and I sincerely hope we can work together to improve your experience, and the experience of all team members at One Medical. Thank you for your time, your effort, and your dedication to our mission. I look forward to hopefully speaking with you soon. - Doug Gunderson

  8. "Great Company"

    5.0
    Former Employee - Marketing 
    Recommends
    Positive Outlook

    I worked at One Medical full-time for more than a year

    Pros

    Great business model, great culture,

    Cons

    None that I can think of

  9. Helpful (2)

    "Don't buy into the hype"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant in San Jose, CA
    Doesn't Recommend
    Neutral Outlook
    Disapproves of CEO

    I worked at One Medical full-time for more than a year

    Pros

    Loads of helpful job experience if you're willing to stick it out for at least a year

    Cons

    Poor management Would personally not seek healthcare here Lack of proper training

    Continue reading
  10. Helpful (1)

    "eh"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Administrative Assistant 
    Recommends
    Neutral Outlook
    No Opinion of CEO

    I worked at One Medical full-time for more than 3 years

    Pros

    Fast paced, great co-workers, (some) patients are really appreciative

    Cons

    Lots of drinking of the kool-aid

    One Medical Response

    May 1, 2020Sr. VP Operations

    As a three year veteran of One Medical, I want to thank you for your dedication to our mission of transforming healthcare, and for all of the work you did while here. I’m glad to hear you enjoyed working with the team and our members, and wish you the best of luck in the future. - Doug Gunderson - SVP, Operations

Found 241 reviews