Metromile Reviews

Leadership is so incompetent they take forever to make decisions and then reverse course anyway. They spent the last six month heavily recruiting and building a stronger marketing team preparing for growth. This included people relocating and leaving careers with great companies based on promises of resources to help turn the company around. As soon as things were ready to start they cut all marketing spend in January. They just laid off the entire marketing team, sales and comms and much more. They say it’s Coronavirus related, but it’s the effect of a long line of terrible decisions that led to them not being able to survive a few months in a downturn , one that is actually increasing policies in March for them.

Compensation does not increase with performance and annual raises are not offered to everyone. No stock options for regular employees, just the fancy HQ folks. Constant talks of bonuses, but this is not something actually in the company structure. Constant discussion of upward mobility, but all moves offered to entry level are lateral, despite being told "to apply and see what happens" for higher roles. Most internal positions are not outwardly discussed or outright kept from other employees. Literal nepotism one occasion I can think of, as well as the general cliqueishness of internal committees that makes getting involved difficult, or just plain undesirable. Budget concerns become entry level employees issue, rather than something for directors and executives to work out. Myopic focus on "efficiency" without metrics that measure or match this (all reported metrics are customer satisfaction based). Walkouts, and employees going on maternity leave, vacation or, general leave and just...not coming back...were not uncommon. The workload of two or three tends to get placed on high performers, rather than just onboarding more employees (this is the case for multiple departments and roles). The rapid decline in overall culture and morale has led to a pretty large, gradual (and likely ongoing) exodus of original employees (at least in the AZ office), from entry level all the way to executive positions. Turnover went from nonexistent to quite high within about a 2 years of the AZ office opening.