Lufthansa InTouch Reviews

The training staff is not nice as they look. The training is not good enough. After the training, you are not ready to do it at home(lack of practice and some information). When you ask for help, they don't react on time , so you are kinda left without help at home(call helpline instead of asking in chat). Coming to the salary, it's too low, because you do not only answer calls for Lufthansa. You answer calls for Eurowings discover, Austrian airlines and Swiss airlines too. They don't care that much about your schedule, that means they change it out of the blue, and you just get the notification for the change . Flight benefits, you just have them if you can have day offs which don't get... so your family has them but you as an employee there don't have it. They have strict rules, not that it is impossible to fulfill them but still for the salary you ask yourself is it really worth to work.

I have witnessed bullying in this company and management doesn't seem to care. A mgr told an agent that there's not policy to control bullying. Is a shame that a Co does not do anything to control bullying. Is sad to see a group of ignorants irrespecting a co-worker without them receiving a warning.