Does KCOM Group pay their employees well?

According to anonymously submitted Glassdoor reviews, KCOM Group employees rate their compensation and benefits as 3.3 out of 5. Find out more about salaries and benefits at KCOM Group. This rating has improved by 1% over the last 12 months.

How satisfied are employees working at KCOM Group?

60% of KCOM Group employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated KCOM Group 4.0 out of 5 for work life balance, 3.6 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at KCOM Group?

Customer Service Representative (6) , Manager (5) , Account Manager (4) , Accountant (4) , Project Manager (4) , Network Engineer (3) , Sales (3) , Sales Manager (3) , Technical Architect (3) , Administrative Assistant (2) , Analyst (2) , Associate (2) , Consultant (2) , Customer Champion (2) , Customer Service (2)

What are the pros of working at KCOM Group according to real employee reviews?

"The people are great and friendly" ((in 34 reviews)); "Good salary and benefits." ((in 12 reviews)); "Great and friendly colleagues." ((in 10 reviews)); "We have some great people who try hard to provide service excellence despite the cons" ((in 6 reviews)); "Good work life balance" ((in 5 reviews))

What are the cons of working at KCOM Group according to real employee reviews?

"Poor management, lack of engagement with staff" ((in 15 reviews)); "Full of incompetent people and bad managers" ((in 6 reviews)); "Salary, progression, training, current market." ((in 6 reviews)); "The leadership is no" ((in 5 reviews)); "No bonus for my level" ((in 4 reviews))

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KCOM Group

KCOM Group Reviews

3.5

60% would recommend to a friend

(218 total reviews)

Richard Schafer

Not enough data to show CEO approval

41% positive business outlook

Ratings by category

4.0

Work/Life balance

3.8

Diversity and inclusion

3.6

Culture and values

3.3

Compensation and benefits

3.3

Career opportunities

3.0

Senior management

KCOM Group has an employee rating of 3.5 out of 5 stars, based on 218 company reviews on Glassdoor which indicates that most employees have a good working experience there. The KCOM Group employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

218 reviews

4.0

Feb 16, 2026

Good Colleagues

Resource and planning analyst

Recommend

CEO approval

Business outlook

Pros

Good Colleagues nice environment and office to work within.

Cons

Poor bureaucracy common from larger companies like KCOM

3.0

Jan 11, 2026

Micro management

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Lots of qualified training Room for promotion

Cons

Can't use toilet without permission Not allowed to eat at your desk Low pay

2.0

Dec 10, 2025

Growth Potential Held Back by Outdated Leadership

Business analyst

Recommend

CEO approval

Business outlook

Pros

- Employees OUTSIDE legacy/national telecom environment bring fresh ideas and act as positive catalysts for change.

Cons

- Line management experience and coaching skills vary significantly - Some managers micromanaging rather than empowerment, which limits growth & development. - Some senior managers use “coaching” as a cover for politics, which can undermine trust and employee confidence

Viewing 1 - 3 of 218 Reviews

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Jobs at KCOM Group

Cleaner - Old Street - £13 p/h (self employed)

Field Technician - OLA

Kingston upon Hull, England

£29K - £29K /yr

(Employer provided)

View job