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      Intercom

      Engaged employer

      Intercom Reviews

      3.9

      78% would recommend to a friend

      (474 total reviews)
      avatar

      Eoghan McCabe

      67% approve of CEO

      88% positive business outlook

      Ratings by category

      4.2

      Compensation and benefits

      4.0

      Career opportunities

      3.7

      Culture and values

      3.7

      Work/Life balance

      3.7

      Senior management

      3.5

      Diversity and inclusion

      Intercom has an employee rating of 3.9 out of 5 stars, based on 474 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Intercom employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      474 reviews
      5.0
      Oct 29, 2017

      Customer Support Rep

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      - awesome culture - modern office, top location

      Cons

      - working hours can be intense

      5.0
      May 9, 2026

      Fast-paced environment offers meaningful, impactful work

      Senior engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      One of the biggest positives is the opportunity to work on meaningful, high-impact projects. The company provides access to the right tools, resources, and support needed to do great work. As a senior engineer, I feel trusted to think critically about problems, challenge assumptions, and help reframe solutions when needed. Stakeholders and the broader business are receptive to feedback, which creates a strong environment for collaboration and problem-solving. When blockers come up, my manager and the organization move quickly to remove them. Overall, it’s a fast-moving, high-trust environment where strong engineers can make a real impact.

      Cons

      The pace is very fast, which can be a challenge depending on how someone prefers to work. Priorities, tools, and ways of working can change quickly, and it requires a willingness to adapt, learn, and rewire how you approach problems. For people who prefer slower, more predictable environments, the pace may feel intense at times. However, for those who are comfortable with change and motivated by momentum, it can also be one of the most rewarding aspects of the company.

      5.0
      Apr 7, 2026

      Intercom

      Senior solutions engineer
      Recommend
      CEO approval
      Business outlook

      Pros

      Amazing place to work. Fast paced, amazing culture and plenty opps to move forward. Best AI company in the market.

      Cons

      If you can’t keep up with the pace will have a hard time following up.

      Viewing 1 - 3 of 474 Reviews
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      ReviewsIntercom reviews

      Glassdoor has 497 Intercom reviews submitted anonymously by Intercom employees. Read employee reviews and ratings on Glassdoor to decide if Intercom is right for you.