HubSpot Reviews

Pros

I feel extremely lucky to have been able to call HubSpot home for the past several years. I believe our senior leadership team has done a tremendous job of listening to our customers, employees and investors and as a result has hit the mark in getting our product roadmap and go to market strategy right. Our financials, online reviews, ENPS and customer NPS scores are objective proof of this. It's incredibly rare in a several thousand person company to be able to work this autonomously and see the tangible impact you can make as 1 employee. This is even more evident in our developing and emerging market groups such as Southeast Asia, India and Japan. I believe that every employee is trusted and encouraged by leadership to drive strategic initiatives which can impact the company's growth, our customer's experience and the community's adoption of best in class marketing/sales/customer service strategies. I'm surrounded by some of the most intelligent, driven, and creative people I've ever had the pleasure of working with. This team constantly pushes me to level up my knowledge and skills, and hold myself to a higher standard. Very confident in our product and the people we have in place. Excited to see what lies ahead and grateful to be a part of the journey.

Cons

It can be easy to lose sight of how special it is be be a part of what we're building. Negativity amongst a few outliers, especially in satellite offices, can easily spread itself across teams and manifest itself as resentment. I believe it is on all of us to buck this trend.

Pros

HubSpot has one of the best medical plans, which does not require a health screening to be eligible. Meaning pre-existing conditions and illnesses are covered too. Dependents not only includes spouses and children, but you can also add your girlfriend/boyfriend or partner onto your medical plan with the same exact coverage too. Majority of my colleagues are wonderful people and many of us have formed great friendships due to the culture of the office. We have team-bonding outings and activities, some sponsored by the company and some by our manager/team budget. We have a well stocked pantry with snacks, ice cream, fruits, drinks, cold brew coffee, cold brew tea and even beer - all for free! Not to mention a free weekly lunch on Thursdays for the whole office, which sometimes doesn't feed enough of us, but it is free so can't complain. We have a prayer room for our muslim colleague, we have a mother's room, a meditation room which we all use as a nap room, and we have a fully equipped gym. Having unlimited leave is communicated verbally, but it is not in our contract, as this is only applicable for top performers and if your workload is manageable in your absence. Our contract states 18 days annual leave, which is still pretty good if you add in all the public holidays.

Cons

HubSpot proclaims to be a company with HEART but that is not the case, which is a let-down as I was led to believe otherwise. Employees and Managers are not treated equally or held to the same professional standards. There is also a bias between local and foreign employees. Managers who should be on our UGJ (HubSpot's Use Good Judgement Policy) plan due to their insensitive unethical behavior, comments and action - do not, but instead wins a trip to our annual President's Club and not because of hard work but due to riding on the coattails of the team. Many complains have been made from various people to HR but our HRBP does nothing. There is no consequence to bad behavior and it is made to seem like we are sensitive and should not finger point, and instead we should be the ones to reflect on our own behavior and not nit-pick. When HRBP follows up, it is just a formality, to document, and it is a waste of our time as our feedback gets brushed under the rug, because HRBP has more important things to do. HRBP is hardly in the office, we all wonder what our HRBP actually does. HR is suppose to play a big role in mitigating conflicts. Conversations with HR are expressed as confidential but that is not the case, whatever feedback you've shared gets passed onto your manager. There is no trust and no psychological safety whatsoever. When you try to set up time to talk with HRBP, it either gets rescheduled because HRBP out of office or never happens at all because it gets forgotten and you are left hanging wondering, "What is the point?". Our HRBP tends to get emotional and has expressed that receiving personal feedback is not a strong suit. How then are we supposed to communicate to our HRBP if there are certain things we are unhappy with HR on? Just a few days ago, I saw someone left a feedback on Glassdoor titled "Shady practice being rewarded". Our HRBP should have flagged that AE to management and put that AE on our UGJ plan but did not, if that AE was on the UGJ plan, promotion would not have been triggered and people will not be angrier at this outright scam. Now the whole Singapore office is talking about it, even though no names were mentioned, we know who it is and it is driving morale down. If our HRBP claims to not know about this issue with that AE (which has been happening over an extended period of time and isn't a one -off case), it can be believable, because our HRBP does not bother to build relationships with employees or help resolve internal conflicts, but instead panders only to senior leadership.

Pros

great product, people and roadmap for the future. steady leadership that responds well to criticism and knows when to make changes in order to steward an amazing future for the company as well the individual. unlimited vacay, good benefits, tons of perks and incentives for sales reps to perform that change all the time to keep it interesting.

Cons

very competitive on the sales side because there is a lot of $$ to be made if you can keep up and do well. monthly quotas so you are under the gun each month. lots of ambitious smart people on the team, so you have to be prepared to push yourself all the time and pick yourself up quickly when you fail. there is a LOT of expectations and pressure to perform on the sales reps and it can be overwhelming at times but again, tons of information, lots of support from leadership and a best in class product make it much more manageable than perhaps this review is leading you to believe!

Pros

Incredible first company to work for out of college. I’m sure this sounds redundant, but the people at this company are absolutely incredible. Never have I felt so welcomed at a place, and I never feel judged or like I can’t be anything but myself. Along with the people, the culture is also amazing. I’ve gained so much from working from this company.

Cons

I will be fully transparent in that when they first hire you, they hype up how much internal growth is possible. That said, they brush over the fact that while they do open applications internally to everyone (no matter your position or team), the Hiring Managers/Recruiters don’t emphasize exactly what level or tier they’re looking for. As of yet, I’ve applied to 3 internal positions and have yet to land any of them. The process is smooth and they even give you feedback afterwards, but I feel as if the feedback is just for show, as I’ve acted on the feedback by doing various things to “up my skills”, but nada. I’m not the only one in my current role (Support), that feels this way. Because of this, I’m currently seeking other job opportunities outside of HubSpot to continue my career growth—because sadly as of right now I feel like I’m stuck in a dead-end in my position. I’ve met with countless people, made connections with, and asked questions to the people on the team I’m looking to join, but it still doesn’t allow me to get hired on the other team. Many reps in my position have left the company in the past for the same reason.