Hopper Reviews

Updated May 11, 2021

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4.1
74%
Recommend to a Friend
78%
Approve of CEO
Hopper CEO Frederic Lalonde
Frederic Lalonde
73 Ratings
Pros
  • "Competitive salary, infinite growth opportunities, chill work environment(in 6 reviews)

  • "Work from home everyone is super nice they get you all set up communication is great(in 5 reviews)

  • Cons
  • "As a growth-stage company, there are growing pains(in 4 reviews)

  • "A lot of in-betweeners who were vital at earlier stages start to lose their footing because no one has experience scaling a company successfully(in 3 reviews)

  • More Pros and Cons
    Pros & Cons are excerpts from user reviews. They are not authored by Glassdoor.
    1. 5.0
      Current Employee, more than 1 year

      Rocket ship taking off

      Apr 7, 2021 - Senior Software Engineer in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is going through a rapid growth phase at the moment which provides amazing opportunities to build products from the ground up and see them scale. The culture is very product focused. The caliber of engineers is inspiring. You can wear multiple hats and develop horizontally, as well as dive deep and specialize. Overall the company has done very well over the last year and is ripe for becoming a leader in travel industry.

      Cons

      With the hyper growth come it’s challenges. People who are more autonomous will thrive. You need to know what you want and go get it. The culture is still in flux and there has been some turnover in the upper management lately, but I’m hopeful about the future.

      4 people found this review helpful
    2. 1.0
      Former Employee, more than 5 years

      Decent growth opportunities (if you are in the "in crowd")

      Apr 1, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Pre Covid -Remote work was a huge perk -Benefits were good. Comparable to most trendy startups (coffee, snacks, good health plan) -Like many startups career growth was booming. Quite a few folks got a career bump despite the lack of formal training/education - Colleagues that really work hard for customers, partners, and the projects they have been assigned

      Cons

      - Execs and upper management lack experience and hide it under needless mind games, divisive tactics, and favoritism - Common practice is to claim credit for ideas offered up by employees so as to add to one's own reputation. - Managers that do care have either been let go or have been so severely dissilusioned as to comply with the negative satus quo - Careers are made or broken on the grounds of who you know and who you're nice to - Once Covid hit, the first to be let go were people of color, mat/pat leaves, employees with visas. Unsurprisingly, even at the highest levels white males were kept over experienced women that helped build the company during it's early stages. - The CEO refused to underline BLM despite multiple POC expressing its importance to them and to their peers. - General toxic environment.

      Continue reading
      11 people found this review helpful
    3. 1.0
      Former Employee, more than 1 year

      Inflated reviews - be very careful

      Apr 1, 2021 - Supervisor in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Had great comprehensive benefits Great, friendly staff (most were laid off due to covid) Great office in Mile-ex Remote opportunity

      Cons

      First, if you look at the 5-star reviews that have been surprisingly posted in the past 2 weeks one after another, you can understand how toxic this environment is. These recent positive reviews have been pretty much trying to falsify and antagonize the previous Hopper employees. If those former employees were that incompetent, why did the management wait until a global pandemic hits to let all go? That's where you need to be alerted and do your research more diligently. - There is a big disconnect between departments and unless you are in the high-level positions, don't expect to grow or wait for the leadership to look out for you. - Employees here are quite dispensable, and if you don't comply with the favoritism, you might be shown the door. - They gradually deflated the employee benefits under the name of budget cuts due to covid, but they keep announcing capital investments.

      Continue reading
      8 people found this review helpful
    4. 5.0
      Current Employee, more than 1 year

      Great place to work and grow when strongly self motivated

      Mar 24, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      * Excellent place for folk who are intrinsically motivated, fast moving, who can adjust to and work well in ambiguity, and tend to execute first and ask questions later. * Fast moving, focused on employee independence and freedom * Competitive salary; effective results matter more than effort or good intentions, and customer obsessed. * Teams are small, narrowly focused on deep projects, and integrated across domains - there is no such thing as a big “Data Science”, “Engineering”, “Product Management” silo or similar * Talented and strong engineering team, showing a great mix of humility and team-oriented focus, that's balanced against solid skills and fast execution ability

      Cons

      * It is not an easy place for (most) people who are just starting their career. Mentorship program is non existent and ad-hoc, and progression and growth is self initiated, driven and motivated. Most folk who do well have had at least 2-3 years under their belt, and are self starters who intrinsically self improve. Some who do well are earlier in their career, but have moved much faster in their own development and can grow on their own, unattended * Team structure, projects and plans will quickly and often without much slack be adjusted, as required, to fit clear business goals and customer requirements. Those who crave structure, a stable environment, and predictable long term plans, will have trouble adjusting * Maintaining work-life balance during the pandemic was challenging, but that is not the norm. The company offers (real, not faked) unlimited paid time off, and leaves it up up to each team member to take the time when needed, no questions asked - and to strike their own balance where it works best. Folk who rely on the org or environment they're in to enforce a work life balance for them, this may not work well for them * Almost all work is remote, and teams are distributed geographically. Folk who rely on significant face time for work satisfaction or for delivering results, will not do well

      3 people found this review helpful
    5. 5.0
      Current Employee, more than 1 year

      Great place to challenge yourself and grow

      Mar 24, 2021 - Product Manager in Toronto, ON
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Compensation is competitive, and my colleagues operate at an extremely high level without any ego or pretentiousness. The environment is fast-paced and dynamic, and the work is challenging and ever-changing.

      Cons

      Being fully remote at this point in time, I miss the office banter and team lunches.

      Continue reading
      3 people found this review helpful
    6. 5.0
      Current Employee, more than 1 year

      It's great to be part of such an adventure.

      Mar 24, 2021 - Manager in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Great product using recent tech stack with great minds behind. This company has been through though times due to COVID-19, but figured a way to bounce back and already recovered from that crisis. Full of interesting challenges due to growth and global scale.

      Cons

      Growing pains. It is not a place for everyone. Don't expect a free ride and the only constant is change. You will never get bored!

      Continue reading
      Be the first to find this review helpful
    7. 5.0
      Current Employee, more than 1 year

      Great company filled with amazing people

      Mar 25, 2021 - Mobile Software Engineer in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      Competitive Salary, amazing projects to work on both on a technical standpoint and as a user. Also, being at Hopper means being surrounded by amazing, intelligent people.

      Cons

      The way teams are divided makes it hard to determine who owns certain common asserts, making things like tech debt hard to overcome.

      Continue reading
      2 people found this review helpful
    8. 4.0
      Former Employee, more than 1 year

      Nice people; Creativity welcome

      May 11, 2021 - Senior Travel Agent in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great people; a nice community

      Cons

      Race to the top attitude at times

      Be the first to find this review helpful
    9. 4.0
      Former Employee

      Great place to work

      May 8, 2021 - Hopper in Montreal, QC
      Recommend
      CEO Approval
      Business Outlook

      Pros

      great management, great salary, Challenging work

      Cons

      not perfect but cant think of any to mention

      Be the first to find this review helpful
    10. 3.0
      Current Employee

      It's okay if it suits your interests

      Mar 30, 2021 - Anonymous Employee 
      Recommend
      CEO Approval
      Business Outlook

      Pros

      The company is doing great due to some really amazing people working at Hopper. They have poured everything they have into their work, specially given the uncertainty of the industry last year, and despite the demoralizing attitude of the CEO and some of the senior leadership team. There are some great teams with really great managers, but it is like rolling the dice getting to join one of exceptional teams. Flexible remote work policy truly is a great perk and one that is properly implemented.

      Cons

      Unfortunately there's no transparency at Hopper, and no clear performance framework in place. For previous reviews that mentioned that incompetent people were let go last year, this is truly incorrect, many top performers and hard workers were let go mostly due to their departments not deemed as essential, which is understandable, but no need to lie about their competency to make the company look good. It is also true that not all that were let go were shining stars, but it is troublesome to say that talking about the anxiety one feels after watching their colleagues get fired, or speaking out against burnout after the year everyone has had, equals "creating drama". Pay close attention to employee reviews that mention "this is not a 9 to 5 job" or that "this is a place where you have to set your own boundaries because nobody will for you". This is code for no work-life balance. Sure you can set your own boundaries, but your manager will continue adding to your plate without regard for those boundaries and you will be viewed as someone who is not a team player if you stand up for yourself. Company is having trouble finding and retaining talent due to the work culture, and so you will notice the influx of positive reviews as a tactic to distract from all the negative ones. Everything must be taken with a grain of salt (negative and positive reviews).

      4 people found this review helpful
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