Hopper Reviews

Updated Jul 3, 2020

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3.7
66%
Recommend to a Friend
72%
Approve of CEO
Hopper CEO Frederic Lalonde
Frederic Lalonde
40 Ratings
Pros
  • "Competitive salary, infinite growth opportunities, chill work environment(in 6 reviews)

  • "Work can at times be demanding, but a flexible culture creates a great work/life balance(in 5 reviews)

Cons
  • "As a growth-stage company, there are growing pains(in 4 reviews)

  • "A lot of in-betweeners who were vital at earlier stages start to lose their footing because no one has experience scaling a company successfully(in 3 reviews)

More Pros and Cons
  1. "Great company!"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Product Manager in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hopper full-time for less than a year

    Pros

    Vibe, people, talent, management, hiring, executives

    Cons

    Can go very fast sometimes but its not so bad

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  2. COVID-19
    Helpful (1)

    "Had great expectations but huge disappointments"

    2.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Supervisor 
    Doesn't Recommend
    Neutral Outlook

    I have been working at Hopper full-time for more than 3 years

    Pros

    Snacks and work from home policy

    Cons

    The worst challenge was to feel diminished from the rest of the company. You get hired with some benefits and then those benefits are vanished. You get brainwashed trying to accept that the company is making an effort thru the pandemic but then you find out that only some positions or locations got their benefits cut and is not a collective effort. Terrible communication both internal and external. Heartless layoffs which left only fear among employees, people were promoted on a Friday and by Monday they were let go.

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  3. COVID-19
    Helpful (1)

    "This company is a joke"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Senior Travel Experience Agent in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hopper full-time for less than a year

    Pros

    Remote work, Snacks, Slack chats trashing management, Travel agent deals, cool office, Decent pay

    Cons

    They absolutely tanked their online reputation by switching to a live chat system. There was no way to effectively keep up with traffic and they left many customers stranded. They treated their employees like slaves and any mention of mental health was met with annoyance. So many employees left, as the new systems were downright destructive to employee well being. The maximum volume for a customer service agent was to have 3 chats ongoing. Most employees had more than 10 at all times and good luck trying to complain about it. Your complaint will go unanswered. The scummiest response of all time to a pandemic. While some cuts may have been necessary, Hopper's upper management cut over 200 employees. Why? In order to transition their workforce overseas as they had already been planning for months. This just let them show everyone out the door quicker. No empathy. I was interviewed for a promotion on March 29th and let go April 6th. Many other employees have a similar story as I do. Hopper's motto should be: Burn out our staff, then kick them overboard.

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  4. Helpful (1)

    "Great Place Work & Grow"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Software Engineer in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopper full-time for less than a year

    Pros

    - Exciting projects. - Mature tech stack. - Great learning resources. - Friendly culture.

    Cons

    - The tech stack is very mature but is not for everyone. - Need to deal with travel industry legacies.

  5. Helpful (1)

    "Young cool hip startup complete with a ceo wearing ripped jeans and the usual assortment of rock-climbing vegans"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hopper full-time for more than a year

    Pros

    There are a lot of smart people working there, which makes for an interesting experience no matter the role. Product-driven company with a product that’s actually good.

    Cons

    Product-driven company so as an engineer this means you’re working at a feature factory. You’ll have little agency no matter how senior you are. Bang out a ton of tickets and the people who matter will love you for it, never mind if you leave a wake of steaming technical debt for your teammates to deal with. Enjoy pager duty!

  6. COVID-19
    Helpful (5)

    "Great people, poorly organized"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A in Montreal, QC
    Recommends
    Neutral Outlook

    I worked at Hopper full-time for more than a year

    Pros

    You get to work with some really amazing people. Because it is still a start-up, there are lots of opportunities to grow. The overall aim of the company is really great, it's a product that is easy to see the values in.

    Cons

    Management was a bit messy, seemed like no one really knew what to do and how to handle employees on a human level.

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  7. Helpful (1)

    "Friendly and Positive"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Experience Agent in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hopper full-time for less than a year

    Pros

    Amazing work/life balance, great pay (workload earns it), incredibly friendly and approachable team. I've never met anyone there who wasn't as nice as family. Company culture and values are amazing and I was proud to work for them. CEO/Founder is a phenomenal guy with all departments in mind. Even the lowly travel agent position is well respected.

    Cons

    Growing pains make for some early frustrations

  8. Helpful (2)

    "Great perks, friendly folks, but variable mindset"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Irrelevant in Montreal, QC
    Neutral Outlook
    Disapproves of CEO

    I worked at Hopper full-time

    Pros

    perks, advantages, most of the employees

    Cons

    variable mindset, no recognition by CEO

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  9. COVID-19
    Helpful (10)

    "Scrappy start-up with good talent but serious lack of integrity"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hopper full-time for more than a year

    Pros

    Talent -- For a long time, Hopper's greatest strength was in recruitment. The company had a knack for recruiting talented, resilient and above all loyal individuals. Great health benefits -- Very generous health benefit plan. Cool offices/flexible work from Home policy -- The office is well equipped with snacks and such. It's comfortable and spacious. Used to subsidize transport -- but that may have recently ceased in COVID cutbacks.

    Cons

    No direction or vision -- Hopper is like a teenager with growing pains and an underdeveloped prefrontal cortex. It has a vague idea of what it wants, but makes major business decisions without thorough research. Which is very ironic for a "data driven start-up". Zero accountability -- The company motto appears to be: We will (maybe, probably) deal with this later. Weak leadership -- When things are good, the company is functional, but we all know that a company's strength is measured by its response in times of crisis. Hopper's is abysmal. When things go wrong, leadership flails, forgets how to speak or listen. Ethically bankrupt -- Internally, the company has some serious and unaddressed issues with nepotism and discrimination. Forget merit, performance or competence: if you are well liked or well connected you will go further. I won't even go into detail about how the company treats its customers. All you need to know is available free of charge on Trustpilot. Company culture, what company culture? -- What does Hopper stand for? Besides trees, I could not tell you ‘cause we all know that “customer obsession“ thing is a big reach.

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  10. COVID-19
    Helpful (19)

    "Greedy leadership, burnt out employees, heartless layoffs"

    1.0
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Hopper full-time

    Pros

    ¯\_(ツ)_/¯ - Snacks - Fun Games nights - Genuine employees

    Cons

    - Leadership that flexes constantly when things are good, is silent when things go bad Lies about culture: - Touts being "customer obsessed" but treats the customer service team like garbage and has never given an indication of caring about whether customers get answered - Customer-obsessed, advertises no hidden fees, has an opt-in tip hidden below the fold to trick customers into paying $5 per passenger, per booking. - Mentions "data-driven culture", uses data from hidden, opt-in tip, as proof that customers want to give Hopper a tip - "Do the right thing" somehow translates to laying off 200+ employees during a global pandemic at the first sign of something bad, making customer service employees take pay cuts while leadership silent on whether they took pay cuts to help save more employees in a time when no one can hope to get a new job.

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Found 52 reviews