Hopper Reviews

Updated Dec 3, 2020

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3.5
57%
Recommend to a Friend
59%
Approve of CEO
Hopper CEO Frederic Lalonde
Frederic Lalonde
46 Ratings
  1. Helpful (2)

    "Young cool hip startup complete with a ceo wearing ripped jeans and the usual assortment of rock-climbing vegans"

    4.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Anonymous Employee 
    Recommends
    Neutral Outlook
    Approves of CEO

    I worked at Hopper full-time for more than a year

    Pros

    There are a lot of smart people working there, which makes for an interesting experience no matter the role. Product-driven company with a product that’s actually good.

    Cons

    Product-driven company so as an engineer this means you’re working at a feature factory. You’ll have little agency no matter how senior you are. Bang out a ton of tickets and the people who matter will love you for it, never mind if you leave a wake of steaming technical debt for your teammates to deal with. Enjoy pager duty!

  2. COVID-19
    Helpful (8)

    "Great people, poorly organized"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - N/A in Montreal, QC
    Recommends
    Neutral Outlook

    I worked at Hopper full-time for more than a year

    Pros

    You get to work with some really amazing people. Because it is still a start-up, there are lots of opportunities to grow. The overall aim of the company is really great, it's a product that is easy to see the values in.

    Cons

    Management was a bit messy, seemed like no one really knew what to do and how to handle employees on a human level.

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  3. Helpful (1)

    "Friendly and Positive"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Experience Agent in Montreal, QC
    Recommends
    Positive Outlook
    Approves of CEO

    I worked at Hopper full-time for less than a year

    Pros

    Amazing work/life balance, great pay (workload earns it), incredibly friendly and approachable team. I've never met anyone there who wasn't as nice as family. Company culture and values are amazing and I was proud to work for them. CEO/Founder is a phenomenal guy with all departments in mind. Even the lowly travel agent position is well respected.

    Cons

    Growing pains make for some early frustrations

  4. COVID-19
    Helpful (22)

    "Scrappy start-up with good talent but serious lack of integrity"

    1.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Team Lead in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hopper full-time for more than a year

    Pros

    Talent -- For a long time, Hopper's greatest strength was in recruitment. The company had a knack for recruiting talented, resilient and above all loyal individuals. Great health benefits -- Very generous health benefit plan. Cool offices/flexible work from Home policy -- The office is well equipped with snacks and such. It's comfortable and spacious. Used to subsidize transport -- but that may have recently ceased in COVID cutbacks.

    Cons

    No direction or vision -- Hopper is like a teenager with growing pains and an underdeveloped prefrontal cortex. It has a vague idea of what it wants, but makes major business decisions without thorough research. Which is very ironic for a "data driven start-up". Zero accountability -- The company motto appears to be: We will (maybe, probably) deal with this later. Weak leadership -- When things are good, the company is functional, but we all know that a company's strength is measured by its response in times of crisis. Hopper's is abysmal. When things go wrong, leadership flails, forgets how to speak or listen. Ethically bankrupt -- Internally, the company has some serious and unaddressed issues with nepotism and discrimination. Forget merit, performance or competence: if you are well liked or well connected you will go further. I won't even go into detail about how the company treats its customers. All you need to know is available free of charge on Trustpilot. Company culture, what company culture? -- What does Hopper stand for? Besides trees, I could not tell you ‘cause we all know that “customer obsession“ thing is a big reach.

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  5. Helpful (3)

    "Great perks, friendly folks, but variable mindset"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Irrelevant in Montreal, QC
    Neutral Outlook
    Disapproves of CEO

    I worked at Hopper full-time

    Pros

    perks, advantages, most of the employees

    Cons

    variable mindset, no recognition by CEO

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  6. COVID-19
    Helpful (22)

    "Greedy leadership, burnt out employees, heartless layoffs"

    1.0
    Current Employee - Anonymous Employee 
    Doesn't Recommend
    Disapproves of CEO

    I have been working at Hopper full-time

    Pros

    ¯\_(ツ)_/¯ - Snacks - Fun Games nights - Genuine employees

    Cons

    - Leadership that flexes constantly when things are good, is silent when things go bad Lies about culture: - Touts being "customer obsessed" but treats the customer service team like garbage and has never given an indication of caring about whether customers get answered - Customer-obsessed, advertises no hidden fees, has an opt-in tip hidden below the fold to trick customers into paying $5 per passenger, per booking. - Mentions "data-driven culture", uses data from hidden, opt-in tip, as proof that customers want to give Hopper a tip - "Do the right thing" somehow translates to laying off 200+ employees during a global pandemic at the first sign of something bad, making customer service employees take pay cuts while leadership silent on whether they took pay cuts to help save more employees in a time when no one can hope to get a new job.

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  7. "Incredible ride and rise is so fun to be a part of"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopper full-time

    Pros

    - Perfect balance of autonomy and structure - Employees are very motivated and passionate about what they do - A real sense of value in the work being done - Clear vision and drive to deliver on that - Great benefits, office space, and flexible work life balance

    Cons

    Expectations/fast pace may not be for everyone

  8. "Never thought I could be this happy working for a company"

    5.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Toronto, ON
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at Hopper full-time

    Pros

    - meritocratic organization where everyone is valued on what they get done - surrounded by incredible people - given as much responsibility as you can take on - so transparent and non-hierarchical - decisions are made so quickly which allows us to move so quickly as an organization

    Cons

    - the pace at which things move can be nauseating for the ill-hearted - distributed workforce can lead to less of a consistent culture across offices

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  9. Helpful (1)

    "Amazing people, but leaves much to be desired"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Former Employee - Travel Experience Agent in Montreal, QC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at Hopper full-time for more than a year

    Pros

    Great benefits including a full in depth insurance plan, OPUS subscription etc. The opportunity to learn and also be remote is hard to find and executed well at Hopper.

    Cons

    Constant changes due to the status of “start up”, constantly receive negative feedback, and the management seems to lack the skills they need to aid the growing number of employees. There will be shifts in title without explanation and often it is not a good decision.

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  10. "Great people, okay management"

    3.0
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Compensation and Benefits
    • Senior Management
    Current Employee - Senior Travel Experience Agent in Montreal, QC
    Recommends
    Neutral Outlook
    Approves of CEO

    I have been working at Hopper full-time for more than a year

    Pros

    Free snacks, paid sick days for all departments except for support, great people, paid transportation and insurance

    Cons

    Minimal growth opportunities for support, unpaid sick days, micromanaging issues for some leaders, varying shifts (no balanced life)

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