Does Helpware pay their employees well?

According to anonymously submitted Glassdoor reviews, Helpware employees rate their compensation and benefits as 4.4 out of 5. Find out more about salaries and benefits at Helpware. This rating has improved by 3% over the last 12 months.

How satisfied are employees working at Helpware?

90% of Helpware employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Helpware 4.4 out of 5 for work life balance, 4.5 for culture and values and 4.4 for career opportunities.

What are the top reviewed jobs at Helpware?

Customer Service Representative (212) , Customer Service Representative (CSR) (188) , Customer Support Representative (89) , Team Leader (24) , Team Lead (19) , Customer Service Agent (14) , Sales Development Representative (SDR) (14) , Video Analyst (13) , Tier-2 Support Representative (11) , Customer Support (9) , Tier II (9) , Recruiter (8) , Customer Service Representative (CSR) II (7) , Bilingual Customer Service Representative (6) , Human Resources Administrator (6)

What are the pros of working at Helpware according to real employee reviews?

"Good work environment, and remote work from home" ((in 74 reviews)); "Hours are good and the people I work with are great." ((in 72 reviews)); "Company containing great teams full of professionals that know how to/ and will provide best of support services you can find online" ((in 48 reviews)); "care and the salaries are good for everyone who's starting a job" ((in 35 reviews)); "Great culture though and you are encouraged to listen to everyone around you." ((in 35 reviews))

What are the cons of working at Helpware according to real employee reviews?

"Lack of help, upper management could’ve been better when it came to certain things." ((in 6 reviews)); "Not the best about time off." ((in 6 reviews)); "Average compensation, but they have a performance bonus" ((in 3 reviews))

What are employees saying about Helpware redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Helpware redundancy and their outlook for job security at Helpware in 2026.

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Helpware

Helpware Reviews

4.6

90% would recommend to a friend

(912 total reviews)

Robert Nash

94% approve of CEO

76% positive business outlook

Ratings by category

4.7

Diversity and inclusion

4.5

Culture and values

4.4

Work/Life balance

4.4

Senior management

4.4

Compensation and benefits

4.4

Career opportunities

Helpware has an employee rating of 4.6 out of 5 stars, based on 912 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Helpware employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

912 reviews

5.0

Jun 7, 2026

Supportive team and great learning environment

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Patient and friendly team and trainers, good environment to learn and grow, great motivational program

Cons

The schedule might be a problem for some but I like everything so far

5.0

May 29, 2026

Flexible work and growth opportunities with no downsides

Customer support

Recommend

CEO approval

Business outlook

Pros

Flexible working conditions, a convenient remote format, and opportunities for growth

Cons

Haven't noticed any cons yet

5.0

May 25, 2026

Friendly environment with a solid onboarding process

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Friendly environment, detailed onboarding process, and overall everything's good so far.

Cons

Everything's great so far :)

Viewing 1 - 3 of 912 Reviews

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Jobs at Helpware

Customer Service Representative (Phoenix, AZ)

Customer Support Representative (Work From Home)

Customer Service Representative (Work from home)

Customer Service Representative

Customer Service Representative (Martinsville, VA)