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GuideWell Connect

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GuideWell Connect Reviews

3.5

63% would recommend to a friend

(26 total reviews)

Pat Geraghty

Not enough data to show CEO approval

41% positive business outlook

GuideWell Connect has an employee rating of 3.5 out of 5 stars, based on 26 company reviews on Glassdoor which indicates that most employees have a good working experience there. The GuideWell Connect employee rating is in line with the average (within 1 standard deviation) for employers within the Healthcare industry (3.4 stars).

Reviews by job title

26 reviews
1.0
Oct 1, 2021

Company is closing

Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Fully remote, but the company is closing. Might be an entry point into Florida Blue if you are lucky.

Cons

GuideWell Connect will be ceasing operations within the next year.

1.0
Jan 22, 2021
Recommend
CEO approval
Business outlook

Pros

There are a few really smart, talented people who shoulder most of the work while leadership lacks vision and experience. Pay is great and benefits are enticing. Guidewell has been pro-active during the COVID crisis to move employees to work-from-home environments and they take the safety of their employees very seriously.

Cons

I've never worked for a worse company. There are so many drawbacks. I'll list the top 10: 1) There are too many re-orgs to count. The company changes direction every six months or so, and everyone gets reshuffled. 2) None of the leaders have communicated a clear vision, or product offerings, for the company. They are on their 3rd CEO in six years (the entire C-suite has flipped, in fact) if that gives any indication of the organization's lack of vision and financial stability. 3) The executive team has ZERO marketing experience, nor can they agree whether or not GWC is a marketing firm, even though they pitch clients as such. 4) You will be hired under the guise of one position, then suddenly asked to perform something completely different 5) The clients are verbally abusive, and the leadership does not back their stakeholders while clients lie and manipulate the leaders to get what they want. 6) They keep losing clients because there are no streamlined processes for getting work completed promptly. Nor do they have a single person on the Client Success team with any training in how to actually manage a client. 7) For a technology company, their capabilities are disparate, and systems do not talk to one another. 8) ZERO onboarding, training opportunities, or team-building efforts - you will be left to fend for yourself to learn anything about other employees, departments, or the organization (and this was pre-pandemic) 9) SVP of Client Services has NEVER managed a marketing account before being hired. She is rude, condescending, and doesn't take ideas from people on the team who have the experience to help make the organization better. 10) After losing several accounts, many from the operations teams were laid off. In contrast, upper management and the account managers who failed to perform their duties (aka lost the business) were kept on the payroll. Bonus #11: There is absolutely NO work-life balance during/before/after open enrollment periods.

Viewing 1 - 3 of 26 Reviews

Glassdoor has 36 GuideWell Connect reviews submitted anonymously by GuideWell Connect employees. Read employee reviews and ratings on Glassdoor to decide if GuideWell Connect is right for you.