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FortisBC Reviews

Updated 6 February, 2018
68 reviews

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2.7
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Michael Mulcahy
12 Ratings

68 Employee Reviews

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Pros
Cons
  • Do the senior management care about your work life balance (in 6 reviews)

  • They have high disability leave and sick leave due to the high stress work environment and extra work (in 7 reviews)

More Pros and Cons

  1. "Excellent place to work"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Customer Service Representative
    Current Employee - Customer Service Representative
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FortisBC full-time

    Pros

    hard work is recognized and rewarded
    lots of opportunity

    Cons

    There is cons about every job however i struggle think of one for Fortis which makes me think there are no for me anyway

    Advice to Management

    continue to make the progress you have over the last 2 years


  2. Helpful (4)

    "Former employee"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    I worked at FortisBC full-time

    Pros

    Good pay and benefits, flexible work schedules

    Cons

    Lack of leadership and career development. Business objectives and strategies constantly change or are ignored completely so you are never certain as to what your working towards.

    Advice to Management

    Communicate objectives more clearly and define strategies that everyone can understand and execute.


  3. Helpful (2)

    "Management and exempt"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee
    Current Employee - Anonymous Employee
    Doesn't Recommend
    Neutral Outlook
    No opinion of CEO

    I have been working at FortisBC full-time (Less than a year)

    Pros

    -Benefits are ok including the employee stock program
    -Management and union generally get along well
    -Safety conscious

    Cons

    -Low pay versus other similar companies such as BC Hydro
    -Not a meritocracy; going above or beyond is not well recognized
    -Being average and putting in the years at the company tends to recognized
    -Tends to be a late follower regarding change or innovation

    Advice to Management

    Reward behaviour that goes above and beyond, align your pay better with your competitors and move towards rewarding your staff who perform versus just putting in time at the company.


  4. Is this helpful? The community relies on everyone sharing – Add Anonymous Review


  5. Helpful (2)

    "Customer Service Rep/Collections/Billing"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Anonymous Employee in Burnaby, BC
    Current Employee - Anonymous Employee in Burnaby, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I have been working at FortisBC full-time (More than 5 years)

    Pros

    Gym Facilities.
    Some Nice Co-Workers.
    Nice building.
    Standing Desks.

    Cons

    - MoveupCS union sucks. They do nothing for us. They just threaten the people that they will lose there jobs if they don't say yes to new union agreements. If you are a small group and they give a large group a upgroup pay, they say, you are too small of a group, you a SOL.
    - Low pay versus other similar companies such as BC Hydro, new hires get more starting compared to employees who have worked for years.
    - Call Center has high turnover rates, promising new employees full time hours 8-4pm, but then giving them 4-midnight or midnight to 8am shifts, changing schedules with no notice.
    - Employees from Surrey coming over due to Re-organization (construction) and they get grandfathered benefits and pay from there previous union. While CSR's take on 3 job roles with less than a 1 dollar raise. CSR's now work: CSR, SCSR, construction rep. The company is trying to save money but working the employees to the BONE, also causing quality of customer service to decrease. This is also true in other roles as well in Billing.
    - They have high disability leave and sick leave due to the high stress work environment and extra work.
    - Work environment is not healthy due to overworked employees, bullying and back talk occurring on Instant Messaging, managers not taking escalations or supporting there employees, and NO PROPER TRAINING (read a process doc and thats it)
    - Hiring Process is ridiculous, They give new people jobs over employees who have been here a long time due to attendance. Example if you have only worked here 2 months, compared to someone 2 years, of course one will have better attendance than the other. They have a rule that you need to be in a role for 1 year before you can get a new position else where in the company/union but yet they still give those people interviews and others not.
    -Many middle managers who just sit around and do nothing and walk around talking to each other or sit on there phones all day. No support.
    -No work/life balance.
    -If you suck up/brown nose, you get hired over others who work hard.

    Advice to Management

    Either start to improve or else quit. You guys are ruining a place with great employees who are phenomenal at their jobs. You guys want to make more money and bonuses? Well keep the employees you have working for you happy.


  6. Helpful (9)

    "Horrible"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee in Surrey, BC
    Former Employee - Anonymous Employee in Surrey, BC
    Doesn't Recommend
    Negative Outlook
    No opinion of CEO

    I worked at FortisBC part-time (More than 3 years)

    Pros

    Good benefits, recognized company name

    Cons

    Disorganization amongst management, lack of accountability, poor feedback structure, HR and the union is a joke, very inefficient, people are cocky and rude


  7. Helpful (4)

    "Manager Employee Development"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Disapproves of CEO

    I worked at FortisBC full-time

    Pros

    Great people working at Fortis BC.

    Cons

    Senior Management is biased towards employees from the electric side of the company.


  8. Helpful (2)

    "Fair"

    StarStarStarStarStar
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee

    Pros

    Good place to work with great benefits.

    Cons

    Limited potential growth for long-term career.


  9. "Project Engineer and Engineering Record Assistant"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Current Employee - Project Engineer and Engineering Record Consultant in Surrey, BC
    Current Employee - Project Engineer and Engineering Record Consultant in Surrey, BC
    Recommends
    Positive Outlook
    Approves of CEO

    I have been working at FortisBC full-time (More than 5 years)

    Pros

    FortisBC appreciate long term employment.
    Good opportunity to learn, and to grow.
    Good flexible benefits and good pension plan.
    Employees are under union.

    Cons

    You should like to work in the gas or electric utility company.
    You will be advanced in specific skills, and knowledge related to natural gas utilities.


  10. Helpful (5)

    "Deceptive 4-5 star reviews"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Customer Service Representative in Burnaby, BC
    Former Employee - Customer Service Representative in Burnaby, BC
    Doesn't Recommend
    Negative Outlook
    Disapproves of CEO

    I worked at FortisBC full-time (Less than a year)

    Pros

    It pays my bills & because its situated in the lower mainland, its still within commuting distance. Despite the high parking fees associated with working during the wee hours.

    Cons

    A good number of people who enter the company is bound to start at rock bottom. With the new management and its way of "reducing costs", its compromising employee's health and well being. High turnover rate due to unhealthy & dis-grunted employees.

    Firstly, temporary employees do not get any health benefits. The minuscule amount added to the paycheck is nothing in comparison to the benefits.

    When you're on temp, you're expected to work inhumane hours. This could mean working a 4pm-midnight shift, then coming back the next morning for 8am-4pm shift. There is 8 hour difference, so they think its fine to mandate employees to work these shifts if they have shortage (if full-time permanent employees are taking extensive vacations).

    Parking is at $100 per month. There's no way around it if you are working at a time when the buses don't run. You can claim it as "Taxable income". Great, higher income bracket at the end of the year.

    Work environment is not healthy. Because the senior level CSRs are getting the higher income, they are put into more queues. The lack of sufficient training and experiences is pushing the senior level employees to look elsewhere. Employees coming from Surrey are able to retain seniority and trumps the Burnaby crew. As an employee from Burnaby, your seniority is lost once transferred to Surrey.

    Advice to Management

    Cutting costs while sacrificing the quality of customer service is the WORST way to go. Treat your employees right, regardless of the seniority/experience level. It pays off in the long run. Smart companies are the best benchmark for this. I am surprised FortisBC has not caught up with this.


  11. Helpful (2)

    "CSR"

    StarStarStarStarStar
    • Work/Life Balance
    • Culture & Values
    • Career Opportunities
    • Comp & Benefits
    • Senior Management
    Former Employee - Anonymous Employee
    Former Employee - Anonymous Employee
    Recommends
    Positive Outlook

    Pros

    the people are nice
    job security

    Cons

    high turnover
    too many middle managers


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