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      First Response Finance

      Engaged employer

      First Response Finance Reviews

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      4.3

      91% would recommend to a friend

      (121 total reviews)

      Don Brough

      100% approve of CEO

      89% positive business outlook

      Ratings by category

      4.5

      Culture and values

      4.5

      Work/Life balance

      4.5

      Senior management

      4.5

      Compensation and benefits

      4.4

      Diversity and inclusion

      4.0

      Career opportunities

      First Response Finance has an employee rating of 4.3 out of 5 stars, based on 121 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The First Response Finance employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      121 reviews
      5.0
      Jun 10, 2026

      Supportive culture with ample training opportunities

      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      Great culture to be in, lots of training given and can be tailored to you to get the best from you. A company who genuinely cares for their staff and customers.

      Cons

      Not a huge negative but theres a lot to learn so it does take time so enjoy the process, don't feel like you have to know everything immediately.

      5.0
      Jun 9, 2026

      Great company to work for

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Great place to work, feel valued, autonomy to make decisions and great training/devleopment processes in place.

      Cons

      Career progression can be slow. Management can be slow to adapt to change, but this is starting to improve in recent years.

      5.0
      Jun 9, 2026

      Supportive training with a friendly office culture

      Account manager
      Recommend
      CEO approval
      Business outlook

      Pros

      There is a very thorough induction and training process throughout which you are supported and there is no pressure to get everything right, it's a learning environment when you can make mistakes and learn from them. There is also no targets around toilet breaks, hold time, call length like in other call based roles and a focus on doing the right thing by the customer. Everyone in the office is also absolutely lovely and I haven't met a single person who hasn't been nice and welcoming.

      Cons

      No cons, this is the best company I've come across as they are a company who genuinely care about their employees wellbeing. It feels a bit too good to be true at first but the longer you're here the longer you realise they do genuinely live by their values.

      Viewing 1 - 3 of 121 Reviews
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      ReviewsFirst Response Finance reviews

      Glassdoor has 124 First Response Finance reviews submitted anonymously by First Response Finance employees. Read employee reviews and ratings on Glassdoor to decide if First Response Finance is right for you.