Great mother company, poor local leadership. - Associate Account Manager Zillow Employee Review

2.0
Feb 28, 2016
Recommend
CEO approval
Business outlook

Pros

The benefits from Zillow as the mother company are great. Benefits, maternal leave, free snacks, paid lunches.

Cons

The leadership in Lincoln is horrible. There is a large difference between the Seattle Zillow culture and Lincoln office culture. There are a few in roles who do not have the proper education/experience. I along with others have been doing Account Management work for over a year with no promotion (After being told this would happen.) When the office worries more about the beer in the Keg dispenser than the customers, you know there is a problem.

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Zillow Response
10y
Thank you for the feedback. I'm very sorry to hear you've had such a disappointing experience in the Lincoln office. You certainly don't describe the type of office culture and performance standards we expect from our team. I would love to understand more about the poor customer support, manager experience, and unprofessional things you reference so we can make sure to fix anything we find. I'd encourage you to reach out either to me directly or to the Lincoln office HR Business Partner (MeghanB) and we can work with you to make sure your concerns are addressed. Please help us make this better for you! - Erin Lantz, VP, Mortgages

Explore other reviews about Zillow

5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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