People are great//Upper management is clueless - Business Advisor Zillow Employee Review

2.0
Mar 25, 2025
Recommend
CEO approval
Business outlook

Pros

Pay is ok to good, but the role has changed from a sales rep position to pure account management. You used to get 300 accounts and it was all about gross selling. If you were good at this you could be clearing 150-200k. They only give 100 accounts now and it’s all about retention. In this market so tough. People are in fact amazing, they look out for one another. The sad part is they have to look out for you from upper management. It’s sad because this job seemed so promising, and people have been here for years but you can tell they want voluntary turnover.

Cons

Currently shifting to an unprepared product called showcase. This product is so bad at the moment as the onboarding for most people in real estate has not been done correctly. A part of it is we have been told to sell this product like crazy another part of it is real estate agents purchase this product and have no buy in to completely use it. Now we are all getting hit with crazy cancels and frustrated clients as we advisors do not fully know how to use this constantly changing product. It’s hurting our paychecks They took our commission away last minute for this spiff. It was so bad for some advisors. People losing out on 1k or more. Directors have no direction and want to micromanage an absurd amount as they are constantly doing changes.

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Zillow Response
1y
We're sorry to hear that we're missing the mark in providing a positive employee experience. We hold ourselves to high expectations and are committed to continuous improvement, and your review provides us an opportunity to learn and grow. We’d like to learn more about your experience, please email us at: careers@zillowgroup.com.

Explore other reviews about Zillow

5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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