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      Zillow

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      Get ready to work for free! And say goodbye to your family! - Loan Officer Zillow Employee Review

      1.0
      Dec 2, 2024
      Loan officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Minimum wage base pay. Free water in the office Free Snacks too, but it’s all junk food

      Cons

      Zillow panders to real estate agents, and uses loan officers as the bait. Loan officers are expected to work any time of the day “availability is the best ability” is the motto here. Ignorant, entitled real estate agents will call you at 10 pm on a sunday and demand you help them hit their ETR so they keep getting Zillow leads. Loan officers are pitted against each other and whoever sacrifices the most amount of family time for pointless tasks wins. Top producers all have marital issues and hate their jobs. Real estate agents are forced to send business to you and will actively look for/make up reasons to complain about you. Some will even sell your business away and just use you for a free preapproval and appraisal

      avatar
      Zillow Response
      1y
      We deeply regret that your experience is falling short of expectations. Please know that your feedback is taken seriously by our team. We appreciate your honesty and will use this as a valuable opportunity to learn and enhance our practices creating a better employee experience for all. Please reach us at careers@zillowgroup.com so we can learn more about your experience.

      Explore other reviews about Zillow

      5.0
      May 13, 2026
      Mortgage loan officer
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company to work for

      Cons

      Long hours with low pay

      1
      3.0
      May 8, 2026
      Senior account executive
      Recommend
      CEO approval
      Business outlook

      Pros

      You can make good money here.

      Cons

      In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

      2
      avatar
      Zillow Response
      1mo
      Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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