Fun job! - Customer Service Representative (CSR) Zillow Employee Review

5.0
Mar 21, 2024
Recommend
CEO approval
Business outlook

Pros

As someone who worked at Zillow, I’m delighted to share my positive experience with this dynamic company. 🌟 Incredible Wealth of Information: Zillow boasts an extensive database of MLS property information. Whether you’re a real estate professional or a curious homeowner, having access to this wealth of data is invaluable. It’s like having a treasure trove of insights at your fingertips. User-Friendly Interface: The platform’s easy-to-use interface makes navigating through listings, neighborhood details, and property values a breeze. As someone who spent hours analyzing real estate trends, I appreciated how intuitive Zillow’s design is. Neighborhood Insights: Zillow doesn’t just stop at property listings. It provides valuable neighborhood information too. From school ratings to crime statistics, Zillow helps users make informed decisions about where to live. As an employee, I felt proud to contribute to this community-focused approach. Positive User Reviews: Zillow’s user reviews are a testament to its impact. Reading about people finding their dream homes or successfully selling properties through Zillow is heartwarming. Being part of a platform that genuinely helps people achieve their real estate goals is incredibly rewarding. Diverse Services and Resources: Zillow isn’t just about listings. It offers a wide array of real estate-related services, articles, and forums. Whether you’re a first-time buyer or a seasoned investor, Zillow has something for everyone. As an employee, I felt like I was part of a team that contributed to this comprehensive ecosystem. In summary, my time at Zillow was fulfilling, educational, and inspiring. If you’re passionate about real estate and want to be part of a company that makes a difference, Zillow is the place to be!

Cons

not always clear with job expectations

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Zillow Response
2y
Thank you for taking the time to share your experience. At Zillow, we're driven by our core values, and your feedback reaffirms that we're living up to those values. We appreciate your feedback!

Explore other reviews about Zillow

5.0
May 13, 2026
Recommend
CEO approval
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Pros

Great company to work for

Cons

Long hours with low pay

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3.0
May 8, 2026
Recommend
CEO approval
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Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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