A tragedy - Mortgage Loan Officer Zillow Employee Review

1.0
Mar 7, 2024
Recommend
CEO approval
Business outlook

Pros

Great household name but not worth the headache. The position was not worth the headache for the $12.00/hr base pay. They ramp you up to think it will be a great company but it isn't. Managers give you a feeling that you are just a number, they talk over you, try to step on you, and try to appear to be more competent than they truly are (I assume they lack self esteem and self awareness).

Cons

The interview was a waste of time and the managers don't know how to talk to people. I believe I asked the first interviewer, Lisa, if I should even bother going through in the next step because she indirectly let me know I wasn't a fit for the company. She talked the entire time about irrelevant things and wasted my time. I couldn't tell if she was on drugs or not. The managers made a terrible representation of Zillow as a whole and I wouldn't obtain a loan through the company because of this. The company certainly will go to shambles soon because of terrible leadership. If you treat your people bad, I'm sure you will treat customers bad as well. Management definitely doesn't live by the company's values. Reviews are true about the company and I'm sure the turnover rate is high because of the managers. Management speaks to you as if you owe them something and they behave as if they are entitled to something. They are not likeable people and I have no clue how they got into this industry where it is customer focused.

Explore other reviews about Zillow

5.0
May 2, 2026
Anonymous intern
Recommend
CEO approval
Business outlook

Pros

Very collaborative team, encouraging team members and managers. Great experience overall.

Cons

Because most people work remote, sometimes it can be hard to meet immediately to chat.

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Zillow Response
1mo
Thank you for sharing your experience as an intern at Zillow. We’re glad to hear that your team felt collaborative and supportive, and that your managers helped create a positive environment overall. We also appreciate your perspective on remote work and the challenges that can sometimes come with connecting quickly in a distributed environment. Feedback like yours helps us continue improving how teams stay connected through Cloud HQ.
3.0
May 8, 2026
Recommend
CEO approval
Business outlook

Pros

You can make good money here.

Cons

In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

2
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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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