Like a Dream - Anonymous employee Zillow Employee Review

5.0
Jul 6, 2015
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I love the collaborative energy here. They really care about their employees. They survey the entire company to see what we would like to get added to the long list of benefits. I have great Co-Workers that are helpful and fun. Also, I love the fresh fruit that comes twice a week. They care about work life balance and know the importance of having fun at work and away from work. I come from a large software company so I went from feeling like a small cog in a large machine. I had an office with no windows and no sense of team in a very "office political" environment. Here I am an important member of a team with a great view.

Cons

Would love to see Zillow offer in-house child care. This is the one area I think we could improve on.

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Zillow Response
10y
Thank you for the great review. I really appreciate it. It made my day. In terms of in-office child care, that is something we have thought about but I think the last time we evaluated it we decided it was too complex from a regulatory standpoint (i.e., the licensing and other legal stuff made it too hard). We decided that there are a few nearby options which work well enough (e.g., Bright Horizons around the corner) so that was probably good. As we continue to add more people though, I'm sure we'll revisit it. I, for one, would have loved to have had my 3 kids in the building while I was at work, so I definitely get where you're coming from! (And while we're at it, I hope someday to be able to convince our Seattle building owner to allow us to bring dogs to work, like we can in our other offices.)

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In sales, job can change often. For example: I was making good money and excelling because I am a relationship Sales person. Then they changed it to where you get the sale, and instead of being able to grow that account via that relationship you just broke into, you have to pass it to an account manager and go back to cold/robo calling. You "book" of business you recive to prospect from is a lottery. I received a book of prospects/accounts that most of the were low income, or senior living properties. They don't have a budget and have a line of renter on a waitlist. No way to convince them to spend money on advertising but you still have the same quota.

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Zillow Response
1mo
Thank you for sharing such a detailed perspective. We understand that frequent changes to roles, account ownership and business priorities can have a real impact on relationship-building and the day-to-day experience in sales. We’re glad to hear compensation was a positive part of your time at Zillow, and we appreciate you being candid about where the model and structure felt frustrating. Feedback like yours helps us better understand how these changes are experienced across teams as the business evolves.
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