Pros
The data we share helps people find a home-- and that is really cool! I enjoy being part of a team that provides meaningful data, embraces technology and focuses on the consumer experience. The Zillow Group is a brand that I trust and feel good about representing. I'm on the rentals team and I like the substance we're bringing to the multi-family housing industry. We operate with a fraction of the people compared to our competitors and according to the April and May comScore data we rank as #1 for amount of rentals traffic to our websites. It's awesome that we operate lean and yet have the highest number of consumers searching on our network for a place to rent. Paying consumers also appreciate this because it helps control advertising cost. A side note... Prior to joining the Zillow Group I was a client. The contacts they delivered to my leasing teams were quality, the service superior and return on investment was my lowest cost per lease for a paid advertising source. Now that I'm part of the Zillow team it makes my day when I hear this type of feedback from customers. I hope this employment review helps anyone considering joining the Zillow Group! PS Yes, expectations are high however they are also realistic!
Cons
The biggest challenges I've experienced in the rentals division is clear communication and sometimes putting the cart before the horse. This is to be expected as the In-Market Sales role is still relatively new and the team grew fast. There have been improvements in just the last couple of weeks. The culture is really special at the Seattle office and sometimes I need a good reminder of this because I work remotely from another state. Leadership is doing the best they can to communicate the culture and this is appreciated!
